Frank Hansby
MARYBOROUGH,QLD
Summary
Reliable and hardworking Bartender works autonomously or in teams to serve over 200 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Enthusiastic Teacher with 32 years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills thorough educational background. Works well with children, parents, colleagues and supervisors.
Overview
37
37
years of professional experience
Work History
Casual Bartender
Braidwood Serviceman's Club
Braidwood, NSW
04.2018 - 05.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Directed and supervised team of 4 employees in daily operations.
TAS Teacher
St Edmunds College
Canberra, NSW
08.1985 - 12.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional educational service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Associate of Applied Science - Technology And Industrial Arts Education
11-2017
- Non Completion due to Workplace Issues
Some College (No Degree) - Patternmaking
Skills
- Team player attitude
- Drink Preparation Techniques
- Cleanliness and hygiene
- Bar Equipment Familiarity
Affiliations
- Currently a member of the Maryborough Sunrise Rotary Club 1 year
- Past Lions Club Member Braidwood NSW 12 years
Timeline
Casual Bartender - Braidwood Serviceman's Club
04.2018 - 05.2022
TAS Teacher - St Edmunds College
08.1985 - 12.2017
Charles Sturt University - Associate of Applied Science, Technology And Industrial Arts Education
RMIT - Some College (No Degree), Patternmaking
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