Frank Lucisano

• Operated a agitator for Segal Logistics on the North East link project.
• Supported timely construction projects by maintaining clear communication with site managers regarding arrival times and potential delays.
• Promoted a positive work environment through strong teamwork skills and effective communication strategies among colleagues.

• Sub-contractor operating agitators 6 days a week for Westons Transport assigned to Boral and Holcim.
• Transported ready mixed concrete from plant to construction job sites in alignment with specifications.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Established and managed driver training and induction program.
• Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.
• Maintained ongoing awareness of all staff of Chain of Responsibility (CoR) obligations to manage risks and hazards
• Introduced systems to ensure compliance Vehicle National Law (HVNL)with regulatory NHVR Fatigue and Mass Management requirements.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
• Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
• Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favourable contract terms.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Fostered a culture of continuous improvement, identifying and implementing 15 enhancement opportunities in operations, systems, and procedures.
• Developed high-performing teams, reducing turnover by 25% through effective coaching, mentoring, and performance management strategies.
• Established standard operating procedures that enhanced employee performance.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
• Drove a 15% increase in revenue by identifying new business opportunities and forging strategic partnerships.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
• Established robust risk mitigation strategies to safeguard against potential \operational challenges or disruptions.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Collaborated with cross-functional teams to develop and implement innovative IT strategies, improving overall business performance.
• Managed compliance with all applicable regulations, ensuring timely submission of required documentation to relevant authorities.
• Negotiated strategic alliances and contracts with carriers globally to service our international relocation customers.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.

Furniture Removals Operated 2 14 pallet Curtainsider Trucks with mezzanine. Trucks were assigned Melbourne to Sydney run. I drove one truck, a Sydney based driver in the other, doing a nightly changeover in Tarcutta.

• Owner driver tandem tipper with plant hire for a few months then purchased SKD8 skid steer, with jack hammer and post hole attachments.
• Subcontracted builders and concrete contractors for site preparation and clean-ups, small excavations, post hole digging, footpath and driveway preparation and restoration.

Dry hired a water cart for little over 12 months some contracting for various civil construction companies around Melbourne predominantly road stabilisation, compaction and dust suppression work.

Re-entered the LPG industry, establishing Southeast LPG Australia in Rowville,

• Leveraging expertise in information technology, built and optimized website, achieving top search engine rankings nationwide.
• Southeast LPG quickly became the one of the largest LPG installer in the country.
• Developed a comprehensive Customer Relations Management (CRM) system, which streamlined customer follow-up, tracked leads through the sales cycle, and automated workflows.
• This system allowed us to maintain high productivity even during industry downturns by effectively managing client communications and leveraging incentives to boost conversions.
• My approach ensured that Southeast LPG remained resilient and customer-focused, consistently delivering high-quality service and maintaining industry leadership.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Followed up with customers during and after interactions to verify satisfaction.
• Managed Service Department of that included: 22 Mechanics and 6 Service Advisors service and repair of approximately 90 vehicles per day.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Set and administered department budgets for expenditures, materials and labor.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Maximized profitability by identifying areas for cost reduction and implementing cost-saving measures.

• All mechanical repairs to Trucks and Cars.
• Focused on fleet customers, securing Telecoms entire truck and van fleet of approximately 80 vehicles based at the Croydon depot.
• Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.

• Assisted senior mechanics in complex repairs, gaining valuable hands-on experience with advanced diagnostic tools and techniques.
• Maintained a safe working environment by adhering to OSHA guidelines and company safety protocols during all repair tasks.
• Contributed to a positive workplace culture by collaborating effectively with colleagues, sharing knowledge, and supporting ongoing skill development.
• Enhanced engine performance by conducting thorough inspections and identifying necessary repairs.