Frank Nguyen
Sydney,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ADT Security
07.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
Sales Representative
Simplex Marketing
02.2017 - 04.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Established rapport with customers using active listening and interpersonal skills.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
High School Diploma -
Lasalle College
Bankstown, NSW12.2013
Skills
- Order Fulfillment
- Credit Card Payment Processing
- Stocking and Replenishing
- Freight Operations
- Microsoft PowerPoint
- Account Management
- Microsoft Excel
- Staff Training
- Microsoft Word
- Active Listening
- Technical Support
- Microsoft Outlook
- Time Management
- Customer Service
- Research
Timeline
Customer Service Representative
ADT Security
07.2019 - Current
Sales Representative
Simplex Marketing
02.2017 - 04.2019
High School Diploma -
Lasalle College
Similar Profiles
Michael KuhlMichael Kuhl
ADT Solutions Advisor at ADT Security Services, ADT CorporateADT Solutions Advisor at ADT Security Services, ADT Corporate
Christopher WhitingChristopher Whiting
District Manager at ADT SecurityDistrict Manager at ADT Security
George Thomas KnightGeorge Thomas Knight
Small Business Solutions Advisor at ADT SecuritySmall Business Solutions Advisor at ADT Security