Frank Nguyen
Campbelltown,NSW
Summary
Professional licensed electrician with strong expertise in electrical systems, commercial appliances, and industrial machinery. Recognised for effective team collaboration, strong customer relationships, and adaptability to changing project needs. Consistently delivers high-quality results with a focus on safety, accuracy, and operational efficiency. Proficient in interpreting technical diagrams, meeting compliance requirements, and applying strong problem-solving skills to resolve issues efficiently. Also highly advanced in computer systems, digital tools, and software technologies, backed by certification as a Software Engineer. Dependable, goal-oriented, and committed to reliability in every task.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Machine Technician
Washtec Australia
04.2024 - Current
- Field attendances to installed, maintained, and repaired electrical and mechanical systems for commercial equipment.
- Diagnosed electrical issues and implemented effective solutions to enhance equipment performance.
- Conducted routine inspections to ensure compliance with safety regulations and industry standards.
- Interpreted and applied technical drawings, wiring diagrams, and electrical schematics to diagnose faults and complete complex installations accurately.
- Provided clear documentation and reporting for completed works, system changes, and preventative maintenance tasks with the use of company software to create service reports.
- Reviewed project briefs, compliance requirements, and technical documentation to ensure each job met regulatory and client standards prior to starting.
- Mentored junior techs, sharing technical expertise and providing guidance on best practices in the industry.
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Conducted comprehensive testing after repair or maintenance tasks to confirm optimal performance before resuming operation.
- Demonstrated adaptability in mastering various machines across different departments, increasing overall team flexibility.
- Diagnosed complex mechanical issues using specialized tools and equipment, prioritizing efficient solutions.
- Participated in ongoing training programs to stay current on industry advancements and best practices in appliance technology.
Qualified Electrician
Full Scope Electrical
07.2021 - 01.2023
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements.
- Worked with various types of cableways, conduits and other electrical raceways.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Provided technical support to colleagues on complex issues, assisting them in finding efficient solutions to problems.
- Verified viability and compliance for systems and circuits.
- Worked effectively in fast-paced environments.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Field Service Appliance Technician
SGB Group
07.2021 - 01.2023
- Interpreted technical manuals, wiring diagrams, schematics, and service documentation to carry out accurate repairs.
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts
- Inspected electrical systems, equipment and components to identify hazards, defects and repair requirements
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems
- Collaborated with team members to plan and implement electrical projects efficiently.
- Reduced downtime by effectively diagnosing and troubleshooting complex electrical issues in a timely manner.
- Conducted preventive maintenance on equipment.
Security Control Room Operator
ADT Security
09.2018 - 11.2020
- Handled high-volume inbound and outbound calls, providing clear communication and support to customers during security events and emergencies.
- Followed strict verification protocols to confirm customer identity and ensure secure handling of all interactions.
- Answered a constant flow of customer calls with minimal wait times
- Managed sensitive customer information in compliance with privacy laws, data protection policies, and company confidentiality standards.
- Maintained a high standard of professionalism while representing the company as the customer's first point of contact during security incidents.
- Coordinated with field technicians, patrol officers, and service teams to resolve customer issues efficiently.
Electrical Apprentice
HDT Electrical
02.2017 - 01.2018
- Handled installation of electrical components by splicing, joining and connecting wire
- Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations
- Pulled EMT and PVC conduit wire according to plans and code requirements
- Terminated wiring and connected circuits with correct techniques
- Optimized work readiness with organized tools and spaces
Electrician's Apprentice
PHY Electrical
02.2013 - 09.2016
- Assisted Master Electrician in conduit placement inside designated partitions, walls and other concealed areas
- Worked with Master Electrician and other electricians to provide installation, repair and maintenance for temporary construction systems
- Helped complete system installations, digging trenches and breaking up concrete
- Pulled wire through conduits and through holes in walls and floors
- Read and interpreted drawings to provide wiring layouts for new installations
Education
Certificate - Software Engineering
University Of Technology - Institute of Data
Sydney, NSW04-2025
Certificate III - Electrotechnology
Electrical Trades College
Revesby, NSW11-2023
High School Diploma -
Lasalle Catholic College
Bankstown NSW11-2013
Skills
- Electrical systems knowledge (fault finding, testing, compliance)
- Commercial and industrial appliance and machine equipment servicing
- Software-based diagnostic tools (remote access tools)
- Reading and interpreting technical diagrams & schematics
- Hardware installation support & configuration
- Networking fundamentals (Wi-Fi, routers, device connectivity)
- Understanding of field service ticketing systems
- Virtual customer support & guided repair assistance
- Ensuring compliance and safety documentation is completed
- Coordinating with field technicians for escalations
- Clear, professional communication (phone, email, video support)
- Customer relationship management
- Adaptability with new systems and technologies
- Remote desktop tools (TeamViewer)
- Basic SQL or database familiarity
Certification
- Electrical Contractor License - NSW Licensing Board.
- NSW Driver's License
- First Aid Certification
- NSW Security License
- NSW Boat License
Languages
English
Full Professional
Timeline
Field Service Machine Technician
Washtec Australia
04.2024 - Current
Qualified Electrician
Full Scope Electrical
07.2021 - 01.2023
Field Service Appliance Technician
SGB Group
07.2021 - 01.2023
Security Control Room Operator
ADT Security
09.2018 - 11.2020
Electrical Apprentice
HDT Electrical
02.2017 - 01.2018
Electrician's Apprentice
PHY Electrical
02.2013 - 09.2016
Certificate - Software Engineering
University Of Technology - Institute of Data
Certificate III - Electrotechnology
Electrical Trades College
High School Diploma -
Lasalle Catholic College