Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Stock Controller
Tradelink Plumbing Supplies
01.2008 - 01.2011
Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
Determined and performed appropriate adjustments of authorized stock levels.
Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.
Shop Owner
Balonne Home Hardware
01.1992 - 10.2006
Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.