Frank Sposaro
Reservoir ,VIC
Summary
Dynamic Supervisor at Bunnings Warehouse with a proven track record in enhancing team productivity and customer satisfaction. Leveraged effective communication and workflow management to implement efficient processes, resulting in improved service delivery. Recognized for fostering a culture of excellence and driving team performance through strategic task delegation and motivation.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Supervisor
Bunnings Warehouse
09.2009 - 03.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Service Manager
Watson Holden
02.1999 - 08.2009
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
Education
Fitzroy High
Fitzroy, VIC12.1973
Skills
- Goal oriented
- Customer service
- Decision-making
- Task delegation
- Workflow management
- Effective communication
- Organizational skills
- Reliability
- Self motivation
- Teamwork
Certification
Forklift driver
Qualified Motor Mechanic
Languages
Italian
Elementary
Timeline
Supervisor
Bunnings Warehouse
09.2009 - 03.2025
Service Manager
Watson Holden
02.1999 - 08.2009
Fitzroy High
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