Frank Wang

Support Specialist

Standard Chartered

China

02.2022 - 02.2024

Provided technical support to the Murex production environment to ensure system stability and performance. Proactively reviewed the potential impact of upcoming activities on the system/business and solutions with team members.
Monitored system by ITRS Geneos and troubleshot system faults, including hardware, software, networks, and file arrival/delivery.
Provided business support of FX/IR products to all Front, Middle, and Back office users of the Murex production environment, including STP (straight thru processing), workflow, static data update, fixing, payment/swift processing, reconciliation, and system behaviors via call, live chat and email in a timely and efficient manner, reducing user escalation by 15%
Monitored the generation and delivery of EOD reports by Control-M. Generally, reduced escalation by 10%. Analyzed job failure reason, assessed impact, and troubleshooted. Escalated promptly and joined the bridge call with other departments when necessary.
Collaborated with the development team to deliver changes to fix bugs and enable new features/functions, including plan reviewing, testing, implementation, and ongoing monitoring after delivery. On average, implemented 5 changes per month.
Used the automaton tool to extract historical data and refresh trades after static data updates.Collaborated with the development team to fix bugs to make the automation tool run smoothly..
Used Murex Integrated API to deliver a self-service project to business users, responding to real-time requests from business users and reducing team members' workload.
Answered the majority of questions of Swift message generation in the team. Created documents for internal reference with analysis, solutions, and examples.
Maintained technical documents and evaluated existing processes and procedures for potential areas of improvement. Created documents on production issues for internal reference.
Followed up tasks from other shifts and handed incomplete tasks over with a clear background and set.

Similar Profiles