Franka Palumbo
Summary
With good multitasking and service skills, I improved guest experiences at Benz Mode Café and Waldschwimmbad Kiosk, by showing good customer service and beverage preparation skills. My proficiency in foreign languages and ability to remain cool under pressure contributed to positive customer relationships and efficient team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Benz Mode Café,l
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Waldschwimmbad
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on best practices.
Education
AbiBac - Economy And Sociology
Deutsch-Französisches Gymnasium
Freiburg, Germany07.2023
Brevet Des Collèges -
Collège Episcopal Saint André
Colmar, France07.2020
Skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Supply restocking
- Beverage preparation
- Foreign language proficiency
- Warm and friendly
- Multitasking
- Cool under pressure
Certification
• RSA
• Diving licence
Languages
German
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Elementary
Interests
- Reading
- Swimming
- Diving
- Art
Timeline
Server
Benz Mode Café,l
09.2023 - 01.2024
Server
Waldschwimmbad
06.2023 - 08.2023
AbiBac - Economy And Sociology
Deutsch-Französisches Gymnasium
Brevet Des Collèges -
Collège Episcopal Saint André
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