Summary
Overview
Work History
Education
Skills
Timeline
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Frankie Gibson

Sydney

Summary

I’m a Year 11 student with over a year of experience working at Harris Farm Markets in Manly, where I’ve built strong customer service skills and learned how much I enjoy connecting with people. I pride myself on being well-presented, approachable, and reliable, always aiming to make a positive first impression. I work well in a team and stay calm when things get busy, which has helped me thrive in high-pressure situations. Outside of work, I value building connections with people and bringing positive energy into everything I do. I’m organised, adaptable, and excited to bring my professionalism and people skills into a receptionist role, making sure every customer feels welcomed and looked after.

Overview

2
2
years of professional experience

Work History

Shop Assistant

Harris Farm Markets Manly
05.2024 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.

Work Experience

Bubala Cafe
10.2023 - 11.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Maintained clean and attractive product displays to entice customer purchases.

Education

High School Diploma -

TAFE NSW
NSW
10-2026

Skills

  • Customer service
  • Customer engagement
  • Cash handling
  • Relationship building
  • Safety procedures
  • Product promotions
  • Team collaboration
  • Safety compliance
  • Shop organization
  • Team cooperation
  • Adaptable and flexible
  • Flexible hours
  • Strong communication and interpersonal skills
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible

Timeline

Shop Assistant

Harris Farm Markets Manly
05.2024 - Current

Work Experience

Bubala Cafe
10.2023 - 11.2023

High School Diploma -

TAFE NSW

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Frankie Gibson