Frankie Isak
Newcastle,Nsw
Summary
Articulate, energetic and goal oriented professional with exemplary passion for developing relationships, liaising with clients and assisting in company growth. I have extensive experience in people focused roles and thrive in result driven environments.
Overview
5
5
years of professional experience
Work History
Support Worker
HICSS – Hunter Independent Support Service
06.2021 - Current
- Promoting participant independence through personalised service and creating routines whilst building and maintaining positive and trusting relationships
- Maintaining a safe and comfortable living environment by assisting with household duties, including meal preparation, housekeeping and responding to hazards
- Providing safety, assurance and a positive environment both at home and in the community allowing participants to perform at their best, achieve their goals and face their fears
- Managing emotional and physical outbursts and de-escalating situations
- Dealing with a range of different mental health illnesses, assisting with medication support and providing respite care
- Implementing and following individual behavioural support plans
- Providing detailed written reports through progress notes and incident report writing
Sales Assistant
Glassons
03.2020 - 08.2021
- Anticipated customer needs, providing them with excellent personalised service whilst upholding brand standards
- Consistently reaching KPIs making sales upwards of $200
- Operated POS Credit, cash, exchanges, returns and refunds ensuring seamless and accurate cash flow of over $5000
- Supported opening and closing of shifts demonstrating leadership and punctuality
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Actively stayed informed about latest sales/ promotions and signed 100+ customers up for loyalty programs
Team Leader / Warehouse Personnel
Kookaburra
08.2019 - 02.2020
- Trained, organised and delegated tasks to my team ensuring efficient and quality work flow whilst reaching deadlines
- Transported, organised, labeled and processed 100 + items of inventory daily accommodating constantly to changing schedules and delivery times
- Performed daily quality checks of inventory and orders while Assembling and packing 200 + boxes per shift
Customer Service Specialist
IMEI
02.2019 - 07.2019
- Receiving 80 + phone calls daily providing prompt customer support with a professional, friendly and patient attitude
- De-escalating situations and finding resolutions with customer satisfaction as the end goal
- Listened, diagnosed and resolved technical issues
- Guiding users through step by step solutions
- Received high customer satisfaction rating through emails and rating services.
Education
.
Skills
Confident
Articulate
Analytical
Interpersonal skills
Conflict Resolution
Adaptability
Management
Leadership
Timeline
Support Worker
HICSS – Hunter Independent Support Service
06.2021 - Current
Sales Assistant
Glassons
03.2020 - 08.2021
Team Leader / Warehouse Personnel
Kookaburra
08.2019 - 02.2020
Customer Service Specialist
IMEI
02.2019 - 07.2019
.
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