Frank (Yinghao) Jiao
Dover Gardens,SA
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced in formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
5
5
years of professional experience
Work History
CrownFocus Brand Founder
CrownFocusJDM Wireless Integration Kits
11.2022 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth
- Created organization's mission and vision statements for use by employees
- Identified business development challenges and customer concerns for proactive resolution
- Conducted target market research to scope out industry competition and identify advantageous trends
- Created and monitored promotional approaches to increase sales and profit levels
- Established and maintained strong relationships with customers, vendors and strategic partners
- Developed innovative sales and marketing strategies to facilitate business expansion
- Formulated and executed strategic initiatives to improve product offerings
- Analyzed industry trends and tracked competitor activities to inform decision making
- Developed key operational initiatives to drive and maintain substantial business growth
- Established organizational mission statement through extensive collaboration and review
Restaurant Manager
Fernalee Chinese Restaurant
05.2020 - 01.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Catering Shop Co-Founder
Soonta & Momentea Pasadena
11.2021 - 05.2022
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Prepared and organized clinical notes and documentation to provide detailed resources.
- Trained customers in use of custom-fitted device to improve chances of daily successful use.
- Extended continued patient care and periodic evaluations to maintain and document optimal fit and function.
Bubble Tea Shop Manager
Momentea Kurratla
12.2020 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Radio DJ
Radio Station Of South Australia
05.2018 - 05.2019
- FM103.1 Radio
- Participated in community events and fundraisers and professionally represented station.
- Played songs fitting station's format and monitored each song's length to avoid dead air.
- Interviewed special guests and took callers' questions and song requests on air, using exemplary communication and client engagement skills.
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
Education
Bachelor of Media - Media Marketing
University of Adelaide, University of Adelaide College
Adelaide, SA2022
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High School Of ZiBo
Zibo, Shandong Province2019
Skills
- Retail Materials Management
- Supply Chain Management
- Social Perceptiveness
- Practice Management Compliance
- Customer Service
- Customer Retention
- Negotiation
- Customer satisfaction
- Marketing & Sale
- Sale Strategy implementation
- After-sale service support
- Bilingual in English and Chinese
Timeline
CrownFocus Brand Founder
CrownFocusJDM Wireless Integration Kits
11.2022 - Current
Catering Shop Co-Founder
Soonta & Momentea Pasadena
11.2021 - 05.2022
Bubble Tea Shop Manager
Momentea Kurratla
12.2020 - 10.2021
Restaurant Manager
Fernalee Chinese Restaurant
05.2020 - 01.2023
Radio DJ
Radio Station Of South Australia
05.2018 - 05.2019
Bachelor of Media - Media Marketing
University of Adelaide, University of Adelaide College
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High School Of ZiBo
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