Frano Kovacevic
Christies Beach ,SA
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Store Manager
Self-employed
03.2012 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Formwork Carpenter
Theiss Enterprises
02.2010 - 03.2012
- Enhanced project efficiency by constructing formwork systems for concrete structures.
- Reduced material wastage by accurately measuring and cutting materials for formwork assembly.
- Improved worksite safety with proper installation of reinforcement bars, ensuring structural integrity.
- Increased productivity by efficiently dismantling and cleaning formwork after concrete curing.
- Supported project managers in estimating required resources, contributing to accurate budget allocation.
- Maintained high-quality workmanship by following blueprint specifications and construction standards.
- Assisted in troubleshooting and resolving on-site challenges, ensuring minimal project delays.
- Contributed to efficient workflow by maintaining a clean and organized worksite, reducing hazards.
- Ensured compliance with safety regulations through regular inspection and maintenance of tools and equipment.
- Completed complex formwork projects requiring precise measurements and cuts, demonstrating attention to detail.
- Implemented best practices in formwork techniques, staying updated on industry advancements for continuous improvement.
- Optimized resource utilization by repairing damaged formwork components when possible, minimizing costs.
- Upheld quality assurance procedures by conducting regular inspections of completed work for adherence to standards.
- Participated in pre-construction meetings to understand project requirements and provide expert input on formwork solutions.
- Minimized environmental impact by recycling or reusing materials when possible, demonstrating commitment to sustainable practices.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
- Coordinated movement of materials and equipment to job sites.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Cut and shaped materials to meet outlined measurements.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Managed inventory of tools, supplies and equipment.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Inspected buildings to identify repair needs.
- Safely operated electric cordless and hammer drills and cutting torches.
- Operated forklifts and other heavy equipment.
- Measured, cut and installed drywall, paneling and other materials.
Education
White Card - White Card Safe Construction
Safe Work SA
Adelaide 05.2022
Skills
- Hourly Shift Management
- Supply Ordering
- Risk Management
- Revenue Generation
- Operations Management
- Shift Scheduling
- Personnel Development
- Customer Service Management
- Payroll Management
- Retail Inventory Management
- Vendor Management
- Sales Analysis
- Customer Response
Timeline
Store Manager
Self-employed
03.2012 - 01.2024
Formwork Carpenter
Theiss Enterprises
02.2010 - 03.2012
White Card - White Card Safe Construction
Safe Work SA
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