FRANSISCA SETIAWAN
Sydney,Australia
Summary
Highly proactive manager with 5 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings. I am experienced, effective and an adaptive manager adept in all aspects of successful restaurant and company management. Bringing forth several years of industry experience and expertise in managing staff and restaurant functions. I am passionate about the food service industry, and eager to bring my years of experience and growth to another flourishing establishment.
Overview
7
7
years of professional experience
Work History
Opening Restaurant Manager
Bistro Nido (Devon Group)
03.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Owner
Libano Mexicano
10.2022 - 03.2023
- Set up and managing all aspect of the business
- Working on daily operations in the kitchen and on the floor
- Doing all finances, budgeting and reporting.
Operations Manager
Efendy Group
01.2022 - 10.2022
- In charge of 2 brand new venues opening (Maydanoz, awarded 1 hat in the first year of opening
- And Tombik in Barangaroo)
- Open, set up, creating procedures, recruiting and training all new staff on board for 2 brand new venues
- In charge for all operations in all 3 venues.
Operations Manager
Milpa Collective
04.2021 - 01.2022
- Overseeing all 8 restaurant daily operations (5 existing and opened 3 new venues within 6 months)
- Open, set up, creating procedures, recruiting and training all new staff on board for 3 brand new venues
- Managing all managers to make sure they are on the right track in accordance to the budget and forecast.
Restaurant Manager
Reign at the QVB (Trippas White Group)
10.2020 - 04.2021
- Overseeing daily operations in the restaurant
- Making sure high standard of customer service and handling complaints
- Stock purchase and inventory management
- Weekly reporting, budgeting and handling paperwork related with time sheets, wages, and restaurant profitability
- Cash management and banking.
Opening Restaurant Manager
Concrete Jungle Cafe
06.2020 - 10.2020
- Setting up restaurant and procedures
- In charge of all daily operations in the restaurant for breakfast, lunch and dinner
- Recruiting and training for all sections including coffee, bar and floor
- Developing menu with chef and bartender quarterly with seasonal produces
- Organizing all events and large booking in the restaurant.
Assistant Restaurant Manager
China Lane
12.2019 - 06.2020
- Provided optimal assistance to the General Manager and handled a variety of tasks
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Hiring, training, and rostering staff
- Maintaining food quality and standard of service.
Host Manager
Four Seasons Hotel
06.2018 - 12.2019
- In charge of all the hosts for breakfast, lunch and dinner service
- Doing cash ups and opening ready for operations
- Roster, schedule and hiring staff.
Chef
Devon Cafe
11.2016 - 06.2018
- Presented quality food in a professional and timely manner
- Managed allergies with care and professionalism for customer safety and satisfaction
- Brought forth creativity and innovative food ideas
- Ordering and kitchen management.
Education
Advance Diplome in Hospitality -
Le Cordon Bleu Sydney
Sydney, Australia06.2018
Cert III in Culinary Arts -
Le Cordon Bleu
Sydney, Australia06.2017
Skills
- Full Service Restaurant Background
- Hiring and Training
- Staff Development Talent
- Food Preparation and Safety
Timeline
Opening Restaurant Manager
Bistro Nido (Devon Group)
03.2023 - Current
Owner
Libano Mexicano
10.2022 - 03.2023
Operations Manager
Efendy Group
01.2022 - 10.2022
Operations Manager
Milpa Collective
04.2021 - 01.2022
Restaurant Manager
Reign at the QVB (Trippas White Group)
10.2020 - 04.2021
Opening Restaurant Manager
Concrete Jungle Cafe
06.2020 - 10.2020
Assistant Restaurant Manager
China Lane
12.2019 - 06.2020
Host Manager
Four Seasons Hotel
06.2018 - 12.2019
Chef
Devon Cafe
11.2016 - 06.2018
Advance Diplome in Hospitality -
Le Cordon Bleu Sydney
Cert III in Culinary Arts -
Le Cordon Bleu
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