Franswa Chakian
Australia
Summary
Dynamic Fashion Advisor with extensive experience at Chanel, excelling in personal styling and brand awareness. Proven track record in enhancing customer experiences through tailored fashion solutions and exceptional customer service. Adept in fashion forecasting and merchandising, driving sales growth while maintaining meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Fashion Advisor
Chanel
Melbourne, VIC
06.2022 - Current
- Provided exceptional customer service by resolving issues promptly and professionally, leading to increased client retention rates.
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
- Increased customer satisfaction by providing personalized fashion advice and recommendations based on individual preferences.
- Partnered with other departments for cross-selling opportunities, maximizing store revenue potential.
- Guided customers in selecting appropriate accessories to complement clothing choices, achieving cohesive looks.
Client Advisor / Visual Merchandiser
Fendi
Melbourne, VIC
10.2021 - 06.2022
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Sales Associate
Jimmy Choo
04.2021 - 10.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Client Advisor
Louis Vuitton - LVMH
Melbourne, VIC
10.2020 - 03.2021
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
Fine Jewellery Ambassador
Artelia Jewellery
Melbourne, VIC
08.2019 - 10.2020
- Greeted customers and clients to create welcoming atmosphere.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
Education
Bachelor Of Fashion - Fashion Design
Whitehouse Institute Of Design
Melbourne, VIC2020
Skills
- Pattern making
- Fashion illustration
- Personal styling
- Fashion history
- Brand awareness
- Fashion forecasting
- Tailoring techniques
- Product knowledge
- Product expertise
- Styling
- Styling experience
- Merchandising strength
- Customer service
- Attention to detail
Languages
Arabic
Native or Bilingual
Armenian
Native or Bilingual
English
Native or Bilingual
Timeline
Fashion Advisor
Chanel
06.2022 - Current
Client Advisor / Visual Merchandiser
Fendi
10.2021 - 06.2022
Sales Associate
Jimmy Choo
04.2021 - 10.2021
Client Advisor
Louis Vuitton - LVMH
10.2020 - 03.2021
Fine Jewellery Ambassador
Artelia Jewellery
08.2019 - 10.2020
Bachelor Of Fashion - Fashion Design
Whitehouse Institute Of Design