Franz Martin
Melbourne,VIC
Summary
Motivated and enthusiastic individual with a genuine passion for computers and information technology. Eager to build a career in the IT industry by continuously learning new technologies and developing technical knowledge. A quick learner with strong problem-solving skills, a positive attitude, and a willingness to take on new challenges. Committed to providing excellent support, working effectively in a team, and growing professionally in an IT role.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Ramp Agent / Lead Load
Swissport, Melbourne Airport
Tullamarine, VIC
11.2021 - Current
- Operated in high-pressure environment, consistently meeting KPIs and service expectations.
- Collaborated with team members to achieve efficient and timely aircraft turnarounds.
- Delegated tasks while ensuring clear communication and commitment to service excellence.
- Ensure all procedures are followed accurately to support safe and reliable operations.
- Maintain detailed records and checks, demonstrating accountability and attention to detail.
Porter
Shadow play by Peppers
Melbourne
11.2019 - 03.2020
- Managed luggage and equipment with care, upholding professionalism and service quality.
- Delivered prompt, friendly assistance to customers, enhancing overall experience.
- Responded efficiently to customer requests, fostering positive impressions and satisfaction.
Wedding Food & Beverage Attendant
Werribee Mansion
Werribee
09.2019 - 02.2020
- Provided attentive, high-quality service at weddings and special events, enhancing guest satisfaction.
- Anticipated guest needs and promptly addressed requests, contributing to memorable experiences.
- Collaborated with team members to ensure seamless service delivery, supporting overall event success.
Restaurant Host
The Langham Hotel
Melbourne
08.2013 - 05.2019
- Welcomed guests as the first point of contact, creating a positive and professional first impression.
- Coordinated reservations, seating, and customer inquiries to ensure smooth guest flow.
- Addressed customer concerns courteously, collaborating with service staff to enhance guest satisfaction.
Education
Some College (No Degree) - Cyber Security
Cyber Revolution
Online07-2026
Bachelor of Information Technology -
RMIT University
Melbourne, VICCertificate II in Electrotechnology - Electrotechnology
NECA
Melbourne, VIC07-2012
Skills
- Ground operations safety
- Safety standards adherence
- Service standards
- Customer engagement
- Problem resolution
- Time management and prioritization
- Attention to detail
- Fast-paced environment adaptability
- Team collaboration and support
- Effective verbal communication
Additional Information
- Tagalog - Conversational
- Full Drivers License
Certification
- Construction Induction Card (White Card)
Timeline
Ramp Agent / Lead Load
Swissport, Melbourne Airport
11.2021 - Current
Porter
Shadow play by Peppers
11.2019 - 03.2020
Wedding Food & Beverage Attendant
Werribee Mansion
09.2019 - 02.2020
Restaurant Host
The Langham Hotel
08.2013 - 05.2019
Some College (No Degree) - Cyber Security
Cyber Revolution
Bachelor of Information Technology -
RMIT University
Certificate II in Electrotechnology - Electrotechnology
NECA