Franziska Ferguson
Bowral,NSW
Summary
Registered Nurse with 18 years of work experience in diverse, cantered patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assessments. Offering expertise within Urology specialty.
Enthusiastic and driven person in Front of House Role with proven experience in fast-paced cafe setting. Committed to providing friendly and professional service to customers to maintain consistency.
Overview
21
21
years of professional experience
Work History
Front of House Role
Franquette Creperie
10.2023 - 11.2023
- Established welcoming atmosphere by greeting each guest warmly.
- Offered guests choice of seating and escorted to appropriate table.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Working amongst a brand new team, being involved in the soft opening of the business.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Front of House Role
Texantco Pty Ltd Trading As Elephant Boy Cafe
06.2023 - 09.2023
- Managed day-to-day operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Promoted and protected interests of employer.
- Addressed guest concerns and resolved all issues to guests satisfaction.
- Prepared beverages and food ( cakes, biscuits, pastries etc. ) per customers orders.
- Performed cash handling activities.
- Cleaned tables, benches, utensils, equipment, furniture and floors.
- Offered product samples, answered questions and helped customers find items.
Registered Nurse
St. Vincent's Private Hospital Sydney
02.2003 - 10.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients and determined next course of action.
- Oversaw delivery of care for patients on medical-/surgical unit, providing direct care. Supervising team comprised of Registered Nurses, Nurses Assistants and ward secretary.
- Organized and managed care of patients undergoing various therapies and procedures.
- Educated patients, families and care-givers on treatment and management of care.
- Trained/supervised Nurses in peri-operative patient care and safety protocols.
- Participated in nursing evidence-based practice projects. Giving in-services to Nursing Students and Registered Nurses.
Clinical Nurse Specialist
St. Vincent's Private Hospital Sydney
07.2015 - 07.2019
- Contributing to Quality Improvement activities related to my clinical speciality (Urology/Gynaecology).
- Improving patient safety and/or experience of care.
- Educating patients, family members and caregivers on treatment and management of Urology care prior discharge from hospital.
- Participating in hospital Policy and Procedure
- Actively precepting Undergraduate Nursing students during their clinical placements.
- Actively precepting New Graduate RN staff members.
- Actively acting as Nursing team leader/floor manager for the department (peri-operative, acute, surgical ward) on evening/night shifts when NUM is absent as per working roster.
- Contributing to the role as a Patient Safety Associate representing my specialty in Urology. Also contributing to the hospital's evidence of compliance with National Safety & Quality Health Service (NSQHS) Standard 9, Recognising and Responding to Clinical Deterioration in Acute Health Care.
Education
Bachelor's Degree of Nursing - Nursing
Diploma 2
Professional Nursing School, Red Cross, Zurich04.2000
Skills
- Direct Patient Care
- IV Drug Therapy Management
- Intravenous Therapy
- Medication Administration
- Patient Monitoring
- Chest pain management
- Performing ECG's
- Oxygen Saturation Standards
- Wound Care
- Insertion and removal of Indwelling Catheter IDC and SPC
- Specialising in Urology Nursing Care including flushing of Nephrostomy tubes and Illeal Conduits
- Patient Assessments
- Hospice and Palliative Care
- Personal Care Needs
- Patient Care Planning
- Discharge Planning
- Inpatient and Outpatient Care
- Patient Education
- Staff Education
- Complex Problem-Solving
Languages
German
Native or Bilingual
Timeline
Front of House Role
Franquette Creperie
10.2023 - 11.2023
Front of House Role
Texantco Pty Ltd Trading As Elephant Boy Cafe
06.2023 - 09.2023
Clinical Nurse Specialist
St. Vincent's Private Hospital Sydney
07.2015 - 07.2019
Registered Nurse
St. Vincent's Private Hospital Sydney
02.2003 - 10.2021
Bachelor's Degree of Nursing - Nursing
Diploma 2
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