Franziska Zeiler
Rosebery,NSW
Summary
Motivated professional with a Bachelor of Business degree in Hospitality and Tourism Management, offering exceptional collaboration, interpersonal, and multitasking skills. Possesses extensive hospitality and customer service expertise, excels in creative problem-solving, and thrives in a fast-paced environment. Seeking to leverage these capabilities to drive company growth and success in the Tourism Administrator role.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Iglu
Chippendale, NSW
03.2023 - Current
- Conducted data entry tasks associated with residents accounts and order processing using PMS Starrez.
- Established efficient procedures for gathering residents feedback regarding their interactions with the company's services and products.
- Collaborated closely with sales teams to gain insights into processes and improve post-sales assistance.
- Delivered comprehensive training sessions for new employees, covering company policies and customer service protocols.
- Effectively managed daily responsibilities, including appointment scheduling, paperwork handling, and document filing.
Travel Experience Agent
Navan
Sydney, NSW
07.2022 - 03.2023
- Provided expert guidance to customers, offering troubleshooting assistance and facilitating navigation of the company's website and service offerings.
- Gathered valuable customer feedback, meticulously documenting it within the system, and effectively disseminating pertinent information to relevant departments and team members.
- Maintained seamless communication with customers, utilizing multiple channels including phone, email, and online chat platforms.
- Proficiently utilized GDS (Sabre), the travel booking tool (Twilio), and Salesforce to streamline processes and enhance customer service delivery.
Guest Services Manager
Wake Up! Sydney Central
Haymarket, NSW
10.2021 - 07.2022
- Developed and executed impactful strategies to enhance guest experiences, ensuring utmost satisfaction.
- Maintained and organized crucial files, consistently generating occupancy and revenue reports to provide real-time updates.
- Conducted training sessions to educate and empower team members.
- Managed daily banking activities and conducted secure cash counting procedures.
- Proficiently executed guest check-in and check-out procedures, delivering a seamless experience.
- Utilized Guestcentrix as the Property Management System (PMS) to streamline operations and enhance efficiency.
Reservations Coordinator
Sydney Central YHA
Haymarket, NSW
03.2021 - 11.2021
- Managed a high volume of over 100 daily phone inquiries, addressing queries regarding resort amenities and nearby attractions to facilitate informed decision-making by customers.
- Efficiently generated bookings and supplied customers with comprehensive details on availability, pricing, and available discounts.
- Proficiently utilized Property Management Systems (PMS), including Guestcentrix and Mews, to streamline booking processes and enhance operational efficiency.
Receptionist and Travel Agent
Wake Up! Sydney Central
Haymarket, NSW
07.2018 - 10.2021
- Coordinated both short and long-term travel arrangements for clients, both domestically and internationally, ensuring seamless and enjoyable experiences.
- Effectively addressed customer inquiries and handled any complaints with diligence and professionalism to achieve satisfactory resolutions.
- Actively contributed to the promotion and marketing efforts of the business, including participation in travel trade events to expand clientele.
- Proficiently managed payment transactions, including credit and debit card processing, while maintaining a high standard of professionalism and confidentiality.
Receptionist Supervisor
Westend Backpackers
Haymarket, NSW
09.2017 - 03.2020
- Maintained a high level of professionalism and courtesy while managing the reception desk to create a positive impression on all visitors.
- Warmly greeted customers, provided helpful information in response to inquiries, and directed them to their intended destinations.
- Demonstrated leadership by overseeing the recruitment, training, and supervision of staff members.
- Efficiently managed employee rosters and performed essential bookkeeping tasks to ensure smooth operations.
Education
Bachelor of Business - Hospitality And Tourism Management
Kaplan Business School
Sydney, Australia04.2021
High School Diploma -
BBS 1 Mainz Technisches Gymnasium
Mainz, Germany06.2016
Skills
- Demonstrated proficiency in optimizing operational efficiency
- Skillful in work planning and prioritization
- Proficient in Microsoft Office suite
- Collaborative team player with strong teamwork capabilities
- HTML, CSS, Photoshop, and InDesign
- Adept in decision-making and problem-solving
- Effective in establishing and nurturing professional relationships
Languages
German
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Coordinator
Iglu
03.2023 - Current
Travel Experience Agent
Navan
07.2022 - 03.2023
Guest Services Manager
Wake Up! Sydney Central
10.2021 - 07.2022
Reservations Coordinator
Sydney Central YHA
03.2021 - 11.2021
Receptionist and Travel Agent
Wake Up! Sydney Central
07.2018 - 10.2021
Receptionist Supervisor
Westend Backpackers
09.2017 - 03.2020
Bachelor of Business - Hospitality And Tourism Management
Kaplan Business School
High School Diploma -
BBS 1 Mainz Technisches Gymnasium
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