FRASER GILMOUR
Perth,WA
Summary
Highly skilled and versatile professional with experience in Copywriting, Account Management, and Customer Service. With a passion for crafting compelling content, fostering strong client relationships, and delivering exceptional customer experiences, I bring a unique blend of creativity, communication aptitude, and problem-solving abilities to drive business success. Adaptable and results-driven, I am committed to delivering excellence in every aspect of my work.
Overview
6
6
years of professional experience
Work History
Copywriter
Self Employed Writer
02.2021 - Current
- Producing written advertisements for residential real estate for numerous agents, predominantly with Realmark.
- Researched industry trends and customer preferences to inform copywriting efforts.
- Producing online content which adhere to employers' overarching brand identity and personality.
- Formatted copies to align with project-specific guidelines.
- Reviewed and edited final copies for accuracy and to correct grammar errors.
- Worked to strict turnover timelines.
Account Manager
Pioneer Credit
09.2020 - 03.2021
- In charge of managing a portfolio of retail debt accounts, where I would work with customers to find the best solution catered to them.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Developed and implemented strategies to increase client retention.
- Working within a team aiming to achieve both individual and team key performance indicators and targets.
- Outbound calls to individuals as well as businesses.
- Adhering to strict compliance guidelines
- I gained a wide range of skills during my training and time with Pioneer Credit including call flow, dispute resolution, data entry, portfolio management, professional email writing, negotiation and customer service.
Bar Tender/Bar Supervisor
Ark Group
01.2019 - 09.2020
- Served high customer volumes during regular service, events and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
BAR TENDER/ BAR SUPERVISOR
REPUBLIC HOSPITALITY
01.2018 - 10.2018
- I worked across 6 different venues during my time in New Zealand, under the same company. These venues ranged from boutique cocktail bars to night clubs.
- Whilst improving my industry and service of alcohol knowledge, I dramatically improved my problem-solving skills, management skills and organisational skills during this time.
- I was promoted to supervisor midway through my employment, which expanded my responsibilities to working as a doorman, leading a team, delegating jobs, maintaining sales and wage cost targets, refusing entry/service and removing patrons and ensuring a safe environment for patrons.
- During this time, I also gained my Licence Controller Qualification (LCQ) which qualified me to manage licensed venues in New Zealand.
Education
BACHELOR OF COMMERCE - Economics, Communications And Media
UNIVERSITY OF WESTERN AUSTRALIA
2021
High School Diploma -
St Marks Anglican Community School
Hillarys, WA11.2014
Skills
- Concept Development
- Project Proposals
- Data Analysis and Modeling
- Confidential Records Management
- Database Management
- Portfolio Management
- Customer Service and Assistance
- Negotiation
- Brand Consistency
- Publication Formatting
Hobbies
I am a keen sports enthusiast, enjoy spending time with family and friends, cooking, reading and travelling.
Timeline
Copywriter
Self Employed Writer
02.2021 - Current
Account Manager
Pioneer Credit
09.2020 - 03.2021
Bar Tender/Bar Supervisor
Ark Group
01.2019 - 09.2020
BAR TENDER/ BAR SUPERVISOR
REPUBLIC HOSPITALITY
01.2018 - 10.2018
BACHELOR OF COMMERCE - Economics, Communications And Media
UNIVERSITY OF WESTERN AUSTRALIA
High School Diploma -
St Marks Anglican Community School
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