Fraser Sharman-Smith
Bentleigh East,Australia
Summary
Detail-oriented and customer-focused professional with a strong background in delivering exceptional service in high-pressure environments. Known for excellent communication skills, consistently ensuring customers have a positive and seamless experience. Strong time management skills will enable effective handling of tasks such as tee sheet management, retail operations, and competition management efficiently. Recognized for strong attention to detail and the ability to work collaboratively as part of a team. With over 5 years of golfing experience and 2 years as a dedicated member of the Rossdale Golf Club, I bring a deep passion for the sport and am committed to upholding the high standards of The Commonwealth Golf Club.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Lola Lovegrove
06.2022 - 07.2024
- Delivered personalized customer service by identifying needs and providing tailored solutions, leading to 123% increase in customer satisfaction
- Exceeded sales targets by recommending complementary products based on deep understanding of customers' spending behaviours
- Managed high-stress situations and diffused customer complaints, maintaining 98.70% customer satisfaction rate even during peak periods
- Directed over 500 customers to appropriate products, answered phone calls and replied to office emails for sales and service needs
Pick Packing
OPC Health
01.2022 - 03.2024
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to the tracking system, ensuring 99% accuracy for over 200 orders per shift.
- Trained 5+ new hires on pick processes, policies, and procedures, contributing to an increase in team efficiency within the first month of their onboarding.
- Volunteered for additional hours and shifts during peak seasons, helping the team meet tight shipping deadlines and reducing backlog.
Volunteer Youth Leader
Compass Church
02.2022 - 12.2022
- Collaborated with a team of 10+ leaders and volunteers to create a cohesive and supportive environment.
- Built and maintained healthy relationships with over 10 teenagers, providing ongoing encouragement and support as they navigate their way through high school.
- Plan and lead fun, age-appropriate activities that make learning more enjoyable.
Football Referee
Victorian Amateur Football Association
04.2019 - 09.2020
- Maintained focus and attention throughout entire games to consistently uphold the integrity of the sport for 50+ matches.
- Communicated effectively with field umpires and other match officials to maintain smooth game flow.
- Exhibited strong decision-making skills and handled disputes or challenges confidently and professionally.
Education
Bachelor of Business - Accounting
Monash University
Caulfield, VIC06.2026
Bachelor of Banking and Finance -
Monash University
Caulfield, VIC06.2026
Senior Secondary Certificate of Education -
McKinnon Secondary College
McKinnon, VIC11.2021
Skills
- Customer Service Excellence
- Communication Skills
- Time Management
- Attention to Detail
- Teamwork
- Customer Engagement
References
- Kimberley Smith, Lola Lovegrove, Manager, Former Manager, (041) 355-1402, kim@lolalovegrove.com.au
- James McQuie, OPC Health, General Manager, Former Manager, (041) 372-1520, jmcquie@opchealth.com.au
- Liam Beasy, Compass Church, Youth Coordinator, Volunteer Supervisor, (041) 396-0791, Liam@compasschurch.com.au
Certification
Responsible Service of Alcohol
Awards
- Mckinnon Secondary College Valedictorian 2021
- Ormond Football Club Under 19's Captain 2022
- Caulfield Bears Junior Football Club Captain 2016-2019
- McKinnon Secondary College Year 9 & 12 Sport House Captain
HOBBIES & INTERESTS
- Golf
- Football (AFL)
- Health and Fitness
- Reading
- Travelling
Timeline
Retail Assistant Manager
Lola Lovegrove
06.2022 - 07.2024
Volunteer Youth Leader
Compass Church
02.2022 - 12.2022
Pick Packing
OPC Health
01.2022 - 03.2024
Football Referee
Victorian Amateur Football Association
04.2019 - 09.2020
Bachelor of Business - Accounting
Monash University
Bachelor of Banking and Finance -
Monash University
Senior Secondary Certificate of Education -
McKinnon Secondary College
Responsible Service of Alcohol
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