Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Fraser Trench

Melbourne,Australia

Summary

A proactive and service-driven operations professional with a background in managing high-end hospitality venues that hosted corporate events and hybrid meetings. Experienced in coordinating AV setups, supporting live and virtual event technology, and delivering calm, effective troubleshooting under pressure. Known for clear communication, technical adaptability, and a strong customer-focused mindset. Passionate about technology and hands-on problem-solving, with experience across multiple operating systems and collaboration platforms. Now seeking to apply this blend of service excellence and technical skill in a dedicated AV Technician or IT support role within a forward-thinking organisation like Corporate Initiatives Australia.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Venue & Operations Manager

Australian Venue co. (Multiple sites)
Melbourne
01.2020 - Current
  • Functions & Event management, hosting a range of corporate events. Hybrid, virtual and live across platforms including Zoom workplace, Microsoft Teams and other webcasting tools.
  • Managed bump in and bump out for major corporate events, formulated technical flows and presentation formats for company events such as KPMG, Latitude, Telstra and more.
  • Coordinated AV setups for corporate functions, meetings, and hybrid events across multiple venues.
  • People and Culture management, with an inclusive and professional approach.
  • Championed a tech-forward culture and trained team members on systems, compliance tools, and internal software.
  • Managed multiple sites event schedules and logistics using booking and operations software, maintaining efficient handovers and ensuring client expectations were met or exceeded.
  • Managing sub-contractors and third party stakeholders.
  • Maintained and tested AV equipment regularly to prevent downtime and ensure readiness for scheduled events.
  • Wealth of Food & Beverage knowledge from service and standards to legislation and safety.
  • KPI management and business development. Regular reporting and P&L analysis.

AV Technician (Casual)

Cliftons Event Solutions
Western Australia
08.2022 - 07.2023
  • Acted as an on-site technical contact for clients, resolving a range of audio, visual or connectivity issues.
  • Liaised directly with clients and internal teams to understand technical requirements, presentation formats and event flow.
  • Delivering a seamless experience for bump in and bump out.
  • Trained and supported junior staff on basic AV equipment use and troubleshooting to ensure consistent service across the team.
  • Delivered consistently high levels of service to executive-level guests and stakeholders, often under a tight timeline or changing conditions.
  • Took initiative in identifying opportunities to streamline AV processes, improve room acoustics, or enhance customer experience during events.
  • Performed account reconciliations for events and submitted invoices.

General Support

21st Century Hospitality
Western Australia
01.2016 - 12.2019
  • Logged, tracked, and resolved incidents and service requests using ITSM tools.
  • Escalated complex issues to appropriate support teams while maintaining communication with others.
  • Provided first-level technical support to end users via phone, email, and ticketing systems.
  • Performed basic troubleshooting of printers, mobile devices, and peripheral equipment.
  • Provided training to new and current employees and provided with appraisals.
  • Performed account reconciliations for departments and submitted contracts associated.

Skills

  • Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
  • Proficient in using ticketing systems and remote desktop tools (eg, TeamViewer, AnyDesk, RDP)
  • Familiarity with basic networking concepts
  • Ability to multitask and prioritize under pressure
  • Setup and use of Microsoft Teams, Zoom workplace and other event tools
  • Problem-solving mindset and logical troubleshooting skills
  • Work extremely well under pressure, maintaining positive customer service throughout
  • Excellent communication and interpersonal skills

Certification

  • Diploma of Event Management
  • Diploma of Digital Media
  • Valid First Aid Certificate
  • Advanced RSA
  • Approved Licensee Certificate
  • Full Australian Drivers License

References

  • Owen, Bevan, Senior Operations Manager, AVC, Contact details available upon request.
  • Amelia, Lipzker, Area Manager, AVC, Contact details available upon request.

Timeline

AV Technician (Casual)

Cliftons Event Solutions
08.2022 - 07.2023

Venue & Operations Manager

Australian Venue co. (Multiple sites)
01.2020 - Current

General Support

21st Century Hospitality
01.2016 - 12.2019

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Fraser Trench