FRAZ AHMAD
Melton South
Summary
Dynamic and versatile professional with extensive experience across diverse sectors, including restaurant management, IT support, and sales and marketing. Proven track record in leading restaurant operations, ensuring high standards of customer service and team performance. Skilled in desktop and CRM support, providing technical assistance and improving system efficiency. Strong sales and marketing background with a knack for developing strategies that drive growth and customer engagement. Adept at multitasking and thriving in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Restaurant Manager & Owner
Spice N Grill
MELTON SOUTH, Australia
12.2020 - Current
- Handling a successful food business, overseeing all aspects.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Dynamics CRM Support
Organon Consulting
Melbourne, Australia
12.2018 - 04.2019
- Assisted in setting up automated processes within the CRM system to improve customer experience.
- Making Dashboards and conducting user testing with customers to assess usability of the CRM interface.
- Configured custom fields and developed workflows to ensure accuracy of data capture.
- Provided training and support for team members on how to use the CRM system effectively.
- Analyzed customer data and identified trends to inform the design of the CRM platform.
- integrating ADX portals with dynamics CRM platform.
Shift Manager
McDonald’s footscray
Melbourne, Australia
06.2016 - 12.2017
- Coordinated team activities, handled customer concerns, and maintained inventory, contributing to a smooth and productive work environment.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
Business Development Officer
Amir Adnan (Pakistan)
Lahore, Pakistan
09.2014 - 04.2016
- Developed and executed strategies to drive business growth and expand market presence
- Identified new opportunities, built client relationships, and collaborated with teams to enhance brand visibility and sales performance.
- Conducted market research to identify potential clients and industry trends.
- Negotiated contracts with vendors for services such as advertising, printing, and event planning.
- Developed and implemented business development strategies to increase sales revenue.
Education
Certificate IV in Real Estate Practice -
01.2023
Management Information Systems
Federation University
Melbourne01-2014
MICROSOFT CRM-CERTIFIED PROFESSIONAL CUSTOMIZATION AND CONFIGURATION -
Microsoft
Melbourne01-2016
Master of Business Administration - Sales & Marketing
University of Central Punjab
Lahore Pakistan01.2010
Skills
- Restaurant operations management
- Shift Management
- Interpersonal abilities
- Client Retention Strategies
- Proficient in Microsoft CRM
- Customer Service
- System Administration
- Software Installation
- Active Directory
- Software Updates
- Hardware Configuration
- User Support
- Call Center Operations
- MS Office proficiency
References
References Available upon request.
Interests
Technology , AI, 4x4 customization and touring, long driving, tourism, and culinary exploration.
Timeline
Restaurant Manager & Owner
Spice N Grill
12.2020 - Current
Dynamics CRM Support
Organon Consulting
12.2018 - 04.2019
Shift Manager
McDonald’s footscray
06.2016 - 12.2017
Business Development Officer
Amir Adnan (Pakistan)
09.2014 - 04.2016
Certificate IV in Real Estate Practice -
Management Information Systems
Federation University
MICROSOFT CRM-CERTIFIED PROFESSIONAL CUSTOMIZATION AND CONFIGURATION -
Microsoft
Master of Business Administration - Sales & Marketing
University of Central Punjab
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