Fraz Ahmad
Melton,VIC
Summary
CRM professional with strong background in customer relationship management, ready to drive impactful results. Proven track record in optimizing customer interactions and implementing efficient CRM solutions. Valued for collaborative approach and adaptability, ensuring high-quality outcomes and team cohesion. Skilled in data analysis and strategic planning. Possesses comprehensive knowledge of restaurant operations and management, with focus on inventory control and financial planning. Aims to create thriving business environment, delivering high-quality service and fostering community engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Owner
Spice N Grill
02.2020 - 09.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Recruited, hired, and trained talented staff to fill vacancies.
Microsoft CRM Support (Internship)
organon consulting pty ltd
06.2019 - 11.2019
- Customization of Microsoft Dynamics CRM including:
- Creating Forms and fields
- Designing Workflows (Processes) and Business Rules
- Creating Dashboards, Charts and Reports
- Provided Level 1 onsite support to customer during go live period
- Developing and integrating online portals with dynamics CRM for active customer interaction, feedback, business process and queries
- Providing level 1 support and training
- Handling all support case scenarios using own knowledge base and updating knowledge base with new solutions
- Onsite customer support and training during Go live sessions
Education
Master of Business Information Systems -
Federation University of Australia
MBA - SALES & Marketing
University of Central Punjab
Lahore PakistanSkills
- Strong communication skills
- Expert interpersonal skills
- Client interaction
- Quality face to face consultation
- MSCRM certifications
- Analytical skills
- Creating Reports
- Business planning
- Customer engagement
- Staff management
- Inventory management
Personal Information
Visa Status: Australian Citizen
Communication Skills
- Strong interpersonal skills.
- Call center experience and effective cold calling.
- Meeting with clients and onsite trainings.
- B2B and B2C sales and marketing experience.
Certification
- Microsoft Certified: Power Platform Fundamentals 2025
- Microsoft® Certified Technology Specialist: Microsoft Dynamics CRM 2011 Customization and Configuration
Timeline
Restaurant Owner
Spice N Grill
02.2020 - 09.2024
Microsoft CRM Support (Internship)
organon consulting pty ltd
06.2019 - 11.2019
- Microsoft Certified: Power Platform Fundamentals 2025
- Microsoft® Certified Technology Specialist: Microsoft Dynamics CRM 2011 Customization and Configuration
Master of Business Information Systems -
Federation University of Australia
MBA - SALES & Marketing
University of Central Punjab
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