Frazer Sgiarovello
Shailer Park,Qld
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Tutti Fruitti Frozen Yogurt
03.2017 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Lollipops Playland & Cafe
03.2011 - 05.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Graduate Certificate -
Springwood State High School
Springwood, QLD12.2020
Certificate II - Logistics
Strategix
10.2020
Certificate III - Food Processing
Strategix
02.2021
Certificate II - Skills For Work And Vocational Pathways
Strategix
02.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Staff Training
- Product Sales
- Store maintenance
- Stock management
- POS systems expert
- Receiving support
Timeline
Customer Service Representative
Tutti Fruitti Frozen Yogurt
03.2017 - 08.2024
Customer Service Representative
Lollipops Playland & Cafe
03.2011 - 05.2024
Graduate Certificate -
Springwood State High School
Certificate II - Logistics
Strategix
Certificate III - Food Processing
Strategix
Certificate II - Skills For Work And Vocational Pathways
Strategix