Overview
Work History
Education
Skills
Timeline
Generic

Frazer Sgiarovello

Shailer Park,Qld

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Tutti Fruitti Frozen Yogurt
03.2017 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Lollipops Playland & Cafe
03.2011 - 05.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Education

Graduate Certificate -

Springwood State High School
Springwood, QLD
12.2020

Certificate II - Logistics

Strategix
10.2020

Certificate III - Food Processing

Strategix
02.2021

Certificate II - Skills For Work And Vocational Pathways

Strategix
02.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Money handling abilities
  • Staff Training
  • Product Sales
  • Store maintenance
  • Stock management
  • POS systems expert
  • Receiving support

Timeline

Customer Service Representative

Tutti Fruitti Frozen Yogurt
03.2017 - 08.2024

Customer Service Representative

Lollipops Playland & Cafe
03.2011 - 05.2024

Graduate Certificate -

Springwood State High School

Certificate II - Logistics

Strategix

Certificate III - Food Processing

Strategix

Certificate II - Skills For Work And Vocational Pathways

Strategix

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Frazer Sgiarovello