- Watching Movies and TV Shows
- Gym Workouts
- Playing Basketball
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Video Gaming
- Fashion
- Cooking
Frazer Smith
Perth
Summary
Dedicated Mortgage Broker with hands-on experience at Mortgage Choice, committed to helping clients navigate the home loan process with confidence. Skilled in matching borrowers with suitable loan products, supported by a solid understanding of residential lending policies and procedures. Known for providing clear, personalized service and building strong client relationships that support successful loan outcomes.
Overview
11
11
years of professional experience
Work History
Mortgage Broker/Loan Consultant
Mortgage Choice
07.2023 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favourable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
- Assessed clients' financial data to determine loan suitability.
- Implemented efficient documentation practices that expedited processing times while ensuring compliance with industry regulations.
- Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
- Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
- Ensured exceptional customer service by maintaining consistent communication throughout the entire loan origination process.
- Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.
- Proactively identified potential obstacles within loan applications, taking corrective measures early on to minimize delays or complications during processing stages.
Maintenance Assistant
The Mindarie Marina
09.2023 - 07.2024
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as sanders, and basic hand tools.
- Cleaned and lubricated mechanical systems to keep machinery operating at peak performance.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Replaced worn or damaged parts to restore equipment functionality.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Addressed emergency situations effectively under pressure while adhering to established safety procedures.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
Manager on Duty
The Mindarie Marina - The Life Boat
10.2021 - 09.2023
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Team Leader
The Mindarie Marina
01.2021 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Bartender
The Mindare Marina
09.2018 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Dishwasher Supervisor
The Mindarie Marina
06.2017 - 09.2018
- Enhanced team morale and productivity with effective communication and consistent performance feedback.
- Supervised and trained new dishwashing staff, promoting adherence to kitchen policies and procedures.
- Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.
- Reduced kitchen accidents by enforcing proper safety protocols and training staff on best practices.
- Actively participated in weekly meetings with other supervisors to discuss areas of improvement or success stories, contributing to a cohesive and well-functioning management team.
- Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
- Improved kitchen efficiency by streamlining dishwashing processes and implementing time-saving techniques.
- Monitored equipment functionality, scheduling repairs as needed to avoid interruptions in service.
- Maximized dishwasher efficiency through routine maintenance checks and proper equipment usage training.
- Promoted teamwork among all kitchen personnel, resolving conflicts professionally when they arose.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Dishwasher
The Mindarie Marina
05.2016 - 06.2017
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Barista
McDonald's
04.2015 - 05.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Fast Food Worker
McDonalds
04.2014 - 04.2015
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
Education
Diploma of Finance And Mortgage Broking Management - Finance
AAMC Training Group
421 Blackshaws Road, Altona North, Victoria07-2023
High School Diploma -
Mindarie Senior Highscool
14 Elliston Parade, Mindarie WA 603009-2016
Skills
- Strong negotiation skills
- Customer service and support
- Superior customer service
- Collaborative teamwork
- Effective problem solving
- Goal-oriented mindset
- Residential mortgage lending regulations
- Refinancing options
- Loan application processing
- Loan terms
- Organized record keeping
Employee Of The Year
In 2021, I was presented with the 'Employee of the Year' award, selected by my peers from a staff of over 100.
Interests
Timeline
Maintenance Assistant
The Mindarie Marina
09.2023 - 07.2024
Mortgage Broker/Loan Consultant
Mortgage Choice
07.2023 - Current
Manager on Duty
The Mindarie Marina - The Life Boat
10.2021 - 09.2023
Team Leader
The Mindarie Marina
01.2021 - 10.2021
Bartender
The Mindare Marina
09.2018 - 01.2021
Dishwasher Supervisor
The Mindarie Marina
06.2017 - 09.2018
Dishwasher
The Mindarie Marina
05.2016 - 06.2017
Barista
McDonald's
04.2015 - 05.2016
Fast Food Worker
McDonalds
04.2014 - 04.2015
Diploma of Finance And Mortgage Broking Management - Finance
AAMC Training Group
High School Diploma -
Mindarie Senior Highscool
Similar Profiles
Corey TurnerCorey Turner
Credit Analyst at Mortgage ChoiceCredit Analyst at Mortgage Choice
Maria Agnes ValenzuelaMaria Agnes Valenzuela
Offshore Manager at Satellite Office Solutions | Mortgage ChoiceOffshore Manager at Satellite Office Solutions | Mortgage Choice
Maryam VahediMaryam Vahedi
Mortgage Broker Assistant - Hybrid at Elite choice Mortgage ArchitectureMortgage Broker Assistant - Hybrid at Elite choice Mortgage Architecture