Frédérique Tessier
Byron Bay,NSW
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
1
1
Certification
Work History
Ice Cream Server
La Crème Molle
- 2015
- Greeted incoming customers and provided reliable, friendly customer service
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers
- Managed long lines of customers during peak times while maintaining professionalism under pressure
Waitress
Le Bistro Du Golf
- 2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
- Maintained clean and welcoming dining environment, ensuring a positive guest experience
- Remained calm and poised when dealing with difficult customers or during busy shifts
Support Aide Worker
Canadian Red Cross
2020 - 2021
- Introducing socialization (mental and physical) for nursery residents during the COVID-19 pandemic
- Distribution of meals and beverages, and stimulation to consume
- Cleaned and disinfected living spaces, washed clothes, linens and other household items, ensuring a neat and orderly home for the residents
Retail Worker
Sail Camping and Outdoors
2021 - 2022
- Greeted customers, helped locate merchandise, and suggested suitable options
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns
Student Handicap Assistant
Eastern Townships School Board
- 2023
- Supported students with disabilities, ensuring their active participation in classroom activities
- Worked closely with teachers to adapt learning materials and environments, facilitated communication, and provided personalized assistance to promote academic and social inclusion
- Assisted students in developing social skills and fostering positive peer relationships, contributing to their overall well-being and sense of belonging
Special Needs Caregiver
Garderie D’univers D’enfants Inc.
- 2023
- Provided dedicated care and support to children with special needs, ensuring their safety, comfort and well-being
- Assisted with daily activities such as personal hygiene, meals, and recreation, while fostering a nurturing environment
- Implemented individualized care plans to promote each child's independence and growth, built positive relationships with children and their families
Behaviour Intervention Mentor
Anglophone East School District
2023 - 2024
- Supported students with behavioural challenges by creating individual behaviour plans in collaboration with administration, teachers and parents
- Implemented strategies to improve behaviour and academic success, facilitated social skills development and provided emotional support
- Worked with multidisciplinary teams to track progress and adjust plans as needed, while maintains consistent communication with parents to ensure alignment between school and home environment
Education
Certificate - Teaching English As A Foreign Language
University of Toronto
Canada01-2024
Bachelor of Arts - Sociology
Concordia University
Canada01-2023
Diploma of Secondary Studies - Social Sciences With Psychology
John Abbott College
Canada01-2018
Skills
- Communication Skills
- Fast Learner
- Adaptability
- Multitasking Skills
- Organized
Certification
- Full Working Rights - WHV Subclass 417
- International Driver's License
- First Aid and CPR - Canadian Red Cross
- Psychological First Aid Self-Care - Canadian Red Cross
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Ice Cream Server
La Crème Molle
- 2015
Waitress
Le Bistro Du Golf
- 2019
Support Aide Worker
Canadian Red Cross
2020 - 2021
Retail Worker
Sail Camping and Outdoors
2021 - 2022
Student Handicap Assistant
Eastern Townships School Board
- 2023
Special Needs Caregiver
Garderie D’univers D’enfants Inc.
- 2023
Behaviour Intervention Mentor
Anglophone East School District
2023 - 2024
Certificate - Teaching English As A Foreign Language
University of Toronto
Bachelor of Arts - Sociology
Concordia University
Diploma of Secondary Studies - Social Sciences With Psychology
John Abbott College
Similar Profiles
Maclane BanyMaclane Bany
Assistant Gymnastics Coach at Crème De La CrèmeAssistant Gymnastics Coach at Crème De La Crème
Iris J Canales EspinozaIris J Canales Espinoza
Teaching Assistant at Crème De La CrèmeTeaching Assistant at Crème De La Crème
Rebecca SchutzRebecca Schutz
Transitional Kindergarten Teacher at Crème De La Crème Learning CenterTransitional Kindergarten Teacher at Crème De La Crème Learning Center