Freba Gharibyar

Maintained regular and consistent attendance and punctuality.

• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Elevated coffee quality and consistency using precise measurements and techniques for every order.

• Managed inventory of 50+ items, reducing stock errors by 20% and ensuring smooth operations.
• Resolved customer issues quickly, boosting loyalty and contributing to a 90%+ satisfaction rate.
• Trained and scheduled 3-5 staff, ensuring full compliance with health and safety standards.
• Prepared 80+ orders per shift with speed, accuracy, and consistent drink quality.
• Handled daily cash ups of up to $2,500 and followed strict open/close procedures.
• Turned 5-10 complaints weekly into positive experiences through professional service.
• Helped maintain a 5-star average rating by exceeding customer expectations.

• Maintained peak efficiency during high-volume periods by staying organized, calm under pressure, and attentive to detail.
• Delivered warm, personalized customer experiences by anticipating guest needs and fostering a welcoming café atmosphere.
• Regularly sanitized equipment and workstations to exceed cleanliness standards and ensure customer safety.
• Demonstrated strong product knowledge by offering drink recommendations and answering customer questions confidently and accurately.

• Created a warm and engaging customer experience by greeting guests with enthusiasm and maintaining a positive, approachable presence.
• Actively listened to customer feedback and took initiative to adjust service or offerings to exceed expectations.

• Balanced front-of-house duties and coffee preparation, seamlessly switching between taking orders, crafting beverages, and delivering table service.
• Operated POS systems efficiently, processed payments accurately, and maintained knowledge of daily specials and promotions.
• Supported kitchen staff during busy periods by assisting with basic food prep, plating, and clearing tables to ensure smooth operations.
• Monitored stock levels of coffee, milk, and supplies, and communicated restocking needs to management to avoid service disruptions.
• Contributed to team morale by stepping in where needed, mentoring new staff, and keeping the work environment upbeat and collaborative.
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