Freba Nassir

* refilling the shelfs

* organising the shelfs

* cashier

• Provided administrative support, including data entry and filing documents.
• Performed data entry tasks into computer databases from paper documents.
• Provided administrative support, including data entry and filing.

• Answered customer inquiries via telephone, email and face-to-face contact.
• Resolved customer issues in an efficient and timely manner.
• Educated customers on products and services offered by the company.
• Assisted customers with placing orders for products and services.
• Developed strategies to improve customer service processes and procedures.
• Created reports summarizing customer feedback data for management review.
• Monitored inventory levels of products available for sale to customers.
• Trained new employees on company policies related to customer service practices.
• Conducted quality assurance reviews of fellow colleagues' work performance.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.