SEANLEE ESPERA
131 The Avenue Hurstville,Nsw
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction and loyalty at Airport Retail Enterprises by leveraging my adaptability and food safety knowledge. My experience as a Food and Beverage Attendant and Front Desk Receptionist showcases my commitment to reliability and exceptional guest services, driving repeat business and maintaining professional standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Airport Retail Enterprises
2022.06 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Front Desk Receptionist
The Avenue Suites
2020.06 - 2022.01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Science - Hotel Restaurant Management
STI West Negros College
Bacolod City, Philippines06.2019
High School Diploma -
Bacolod Christian College
Bacolod City, Philippines04.2014
Skills
- Adaptability under pressure
- Reliability and punctuality
- Kitchen Support
- Guest Services
- Dining room organization
- Food safety knowledge
Accomplishments
- Supervised team of staff members.
- Successfully completed Barista training with ALLPRESS at Zetland
Languages
Filipino/ Tagalor
Native or Bilingual
English
Full Professional
Timeline
Food and Beverage Attendant
Airport Retail Enterprises
2022.06 - Current
Front Desk Receptionist
The Avenue Suites
2020.06 - 2022.01
Bachelor of Science - Hotel Restaurant Management
STI West Negros College
High School Diploma -
Bacolod Christian College
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