Fred Fallahi
Wentworthville
Summary
Highly skilled management and customer service specialist with over 20 years of experience in the IT, public, and private sectors. Proficient in administrative support, customer interaction, and process optimization in dynamic and high-volume environments. Known for exceptional attention to detail, problem-solving abilities, and a collaborative approach, consistently delivering outstanding results through strong support and effective execution.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Service NSW
07.2023 - Current
- Handled 100+ daily customer inquiries, specializing in vehicle registration and licensing.
- Delivered exceptional service, achieving a 95% satisfaction rate.
- Graduated from a Service NSW workshop, enhancing service delivery skills and industry knowledge.
- Effectively resolved client complaints by offering tailored solutions.
IT Technical Support Specialist
Nimartography
01.2018 - 11.2022
- Helped resolve over 300 technical issues, maintaining a 90% success rate.
- Managed multiple tasks and adjusted to changing priorities without direct supervision.
- Fixed software and hardware problems quickly and efficiently.
- Managed multiple tasks and adjusted to changing priorities when needed.
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
- Booked 500+ travel packages and ensured documentation compliance.
- Focused on admin, customer service, and travel bookings.
- Managed client inquiries, booked travel, and handled emails.
- Detail-oriented, customer service, independent, multitasking.
Administrative Office Manager
Keshtan
01.2011 - 01.2016
- Took care of admin tasks for a small team, helping with appointments and office supplies.
- Managed IT support and kept the company website running smoothly, making sure users were happy.
- Responded to inquiries, managed supplies, and worked independently.
- Strong admin skills, problem-solving, and great customer service.
- Handled an average of 15 daily inquiries, responding to requests and providing assistance efficiently.
Travel Agency Manager
Asia Travel 24
02.2009 - 01.2011
- Led a small team, managing client inquiries and providing quick travel solutions.
- Delivered face-to-face customer service, ensuring seamless travel experiences for clients.
- Handled administrative tasks, including travel bookings, emails, and meeting arrangements.
- Utilized computer skills to streamline operations and support team efficiency.
Education
Diploma - INFORMATION TECHNOLOGY - WEB DEVELOPMEN
TAFE
05-2023
Bachelor of Arts - Music
Soore University
01-2004
Skills
- Administrative support and task management
- Exceptional customer service and problem-solving
- Attention to detail and accuracy
- Professional computer skills
- Customer service
- Active listening
- Data entry
- Call centre experience
- Computer proficiency
- Problem resolution
Languages
English
Turkish
Persian
Timeline
Customer Service Representative
Service NSW
07.2023 - Current
IT Technical Support Specialist
Nimartography
01.2018 - 11.2022
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
Administrative Office Manager
Keshtan
01.2011 - 01.2016
Travel Agency Manager
Asia Travel 24
02.2009 - 01.2011
Bachelor of Arts - Music
Soore University
Diploma - INFORMATION TECHNOLOGY - WEB DEVELOPMEN
TAFE
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