Fred Fallahi
Wentworthville,NSW
Summary
Bilingual administrative and customer service professional with over 20 years of experience across legal, IT, and public service sectors. Currently supporting Service NSW in a high-volume environment with a strong focus on accuracy, privacy, and compliance. Recently placed in the DCJ Grade 3/4 Talent Pool. Experienced in handling confidential information, legal enquiries, and document management within government frameworks.
Proven ability to manage multiple administrative tasks, support service delivery teams, and provide excellent front-line customer service to diverse communities, including Aboriginal and culturally diverse clients.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Service NSW
07.2023 - Current
- Handled over 100 calls daily focused on licensing and registration support.
- Accurate handling of financial and customer data for government services
- Assisted customers with privacy-restricted information, following legislative requirements.
- Accurately documented interactions and maintained records in line with compliance and audit standards.
- Familiar with subpoena handling process and sensitive documentation review.
- Familiarity with legal processes and documentation within NSW government frameworks.
IT Technical Support Specialist
Nimartography
01.2018 - 11.2022
- Resolved 300+ hardware/software issues with a 90% success rate.
- Provided remote and onsite troubleshooting with minimal supervision.
- Delivered calm, clear support to non-technical users in high-pressure settings.
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
- Focused on admin, customer service, and travel bookings.
- Managed 500+ end-to-end travel bookings, ensuring documentation accuracy.
- Provided multi-channel customer service via phone, email, and walk-ins.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Administrative Office Manager
Keshtan
01.2011 - 01.2016
- Took care of admin tasks for a small team, helping with appointments and office supplies.
- Strong admin skills, problem-solving, and great customer service.
- Handled an average of 15 daily inquiries, responding to requests and providing assistance efficiently.
- Coordinated logistics and documentation for events and meetings
- Supported Directors and internal teams with reports and scheduling
Travel Agency Manager
Asia Travel 24
02.2009 - 01.2011
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Delivered face-to-face customer service, ensuring seamless travel experiences for clients.
- Handled administrative tasks, including travel bookings, emails, and meeting arrangements.
- Utilized computer skills to streamline operations and support team efficiency.
Education
Diploma - INFORMATION TECHNOLOGY - WEB DEVELOPMEN
TAFE
Granville, NSW05-2023
Bachelor of Arts - Music
Soore University
Tehran01-2004
Skills
- Customer service and problem resolution
- High-volume contact centre experience
- Strong communication and active listening
- Multi-system data entry with high accuracy
- Deadline-driven and compliance-focused administration
- Legal document handling and privacy awareness
- First point of contact / front desk role
- Teamwork and collaboration in fast-paced environments
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
English
Turkish
Persian
Timeline
Customer Service Representative
Service NSW
07.2023 - Current
IT Technical Support Specialist
Nimartography
01.2018 - 11.2022
International Travel Consultant
Delta Sepehr Nilgoon
01.2016 - 01.2018
Administrative Office Manager
Keshtan
01.2011 - 01.2016
Travel Agency Manager
Asia Travel 24
02.2009 - 01.2011
Diploma - INFORMATION TECHNOLOGY - WEB DEVELOPMEN
TAFE
Bachelor of Arts - Music
Soore University
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