Fred Tuia
Summary
Driven and meticulous professional with a proven track record at Dragonfly Shipping and 15 years at Metcash, adept in forklift operation and customer service. Excelled in enhancing customer satisfaction through efficient package delivery and safe goods transportation, showcasing exceptional attention to detail and problem-solving skills. Demonstrated commitment to warehouse safety and operational efficiency, significantly contributing to workplace productivity.
I am a highly motivated individual who can work well on my own but can also thrive in a team environment. I will strive to provide the best service possible and always aim for the best outcome for any task set before me.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Courier Driver
Dragonfly Shipping
Sailsbury, QLD
06.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Utilized GPS navigation systems to navigate faster routes.
- Contacted customers to confirm delivery details and locations.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
Forklift Operator
Metcash Food & Grocery
Crestmead, QLD
09.2007 - 06.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded materials and goods at designated locations for best project availability.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Promoted operational efficiency by maximizing loads on each transfer.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
Education
St Francis College
Brisbane, QLD 01.2002 - 05.2006
High School Diploma -
St Francis College
Brisbane, QLD11.2006
Skills
Working Independently
Attention to Detail
Problem-Solving
Customer Service
Excellent driving skills
Loading and unloading
Order picking and processing
Warehouse Safety
Warehouse Operations
Safety awareness
Adherence to Procedures
Forklift Operation
Licences
- Open C Licence
- Valid Forklift Licence
Timeline
Courier Driver
Dragonfly Shipping
06.2023 - Current
Forklift Operator
Metcash Food & Grocery
09.2007 - 06.2023
St Francis College
01.2002 - 05.2006
High School Diploma -
St Francis College