Lillian Zahlan
Narre Warren North,Australia
Summary
More than 10 years successful experience in customer service with recognized strengths in customer service support. Possess moderate computer skills. Ability to train, motivate and supervise customer service employees.
A team player, Very high motivation to succeed in my job role, Prompt, Dedicated, Polite, Professional and great attention to detail. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Small Business Owner
Creative Minds Play Cafe
Chelsea Heights, Vic
12.2023 - 12.2024
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with applicable laws and regulations while running the business.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
Customer Service Representative
Nation Blind Suppliers
Dandenong South, Australia
12.2014 - 07.2020
- Company Overview: Work within a wholesale business covering Australia, and responsible for high volumes of individual and corporate accounts
- Accounts payable using myob
- Support sales reps in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Filings, and maintain/update accurate data bases
- Data Entry of job sheets at very high levels
- Banking
- Keeping our clients updated with new/discontinued products
- Answering high volumes of call
- Work within a wholesale business covering Australia, and responsible for high volumes of individual and corporate accounts
Customer Service Specialist
Hunter Douglas Limited
Carrum Downs, Australia
04.2013 - 10.2014
- Company Overview: Work within a wholesale manufacturing business
- Data Entry of sales orders
- Take care of the main email for all enquiries and orders in a timely manner
- Handle and resolve customer complaints
- Provide pricing and delivery information
- Assist in Sales and support our sales staff
- Provide customers with technical support
- Invoicing high volumes of accounts
- Maintain credits and reworks
- Attend to high volumes of calls
- Filling and maintain records
- Work closely with our warehouse
- Maintain our work in process report
- Work within a wholesale manufacturing business
Customer Service Representative
Laerdal Medical
Oakleigh, Australia
04.2012 - 02.2013
- Company Overview: Work closely with all professionals in the health and medical industry to supply all their training needs
- Data Entry
- Product Support
- Technical help
- Invoicing and maintaining records
- Attend to high volumes of calls
- Work closely with our warehouse
- Contribute to Stock take
- Work closely with all professionals in the health and medical industry to supply all their training needs
Customer Service Representative
Nation Blind Suppliers
Dandenong South, Australia
02.2010 - 02.2012
- Company Overview: Work within a wholesale business covering Australia, and responsible for high volumes of individual and corporate accounts
- Accounts payable using myob
- Support sales reps in opening new accounts and upgrading existing service
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Filings, and maintain/update accurate data bases
- Data Entry of job sheets at very high levels
- Banking
- Keeping our clients updated with new/discontinued products
- Answering high volumes of call
- Work within a wholesale business covering Australia, and responsible for high volumes of individual and corporate accounts
Owner/ Operator
Chalcot Lodge Child Care Centre
Endeavour Hills, Australia
01.2004 - 01.2008
- Company Overview: Maintain the day to day operations of the centre
- Follow and keep up to date, state and government policies and procedures
- Payroll using myob
- Organize staff rosters
- Cook for high numbers of children and maintain health guidelines
- Keeping all staff up to date with work safe policies
- Maintain the day to day operations of the centre
Education
Certificate 4 - Business Administration
CLB
Victoria01-2013
Cert 2 - customer contact
Southern Edge Training
01.2009
Skills
- Operational Management Skills
- Human resources administration
- Financial Oversight
- Business growth and retention
- Team Recruitment
- Budget Oversight
- New business launch
- Small business operations
Accomplishments
- Increased customer retention.
- Successful Key account management.
- Maintain a good work relation with all clients.
- Created customer satisfaction survey, drastically reducing potential problems.
- Ran very successful business.
References
References upon Request
Certification
- Working With Children's Check
- Food Safety Supervisor
- Criminal Check
Languages
Arabic
Professional
References
References available upon request.
Timeline
Small Business Owner
Creative Minds Play Cafe
12.2023 - 12.2024
Customer Service Representative
Nation Blind Suppliers
12.2014 - 07.2020
Customer Service Specialist
Hunter Douglas Limited
04.2013 - 10.2014
Customer Service Representative
Laerdal Medical
04.2012 - 02.2013
Customer Service Representative
Nation Blind Suppliers
02.2010 - 02.2012
Owner/ Operator
Chalcot Lodge Child Care Centre
01.2004 - 01.2008
- Working With Children's Check
- Food Safety Supervisor
- Criminal Check
Certificate 4 - Business Administration
CLB
Cert 2 - customer contact
Southern Edge Training
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