Fred Zhao
Blackburn North,VIC
Summary
Dynamic and results-oriented individual with a Master's degree in Information Technology, eager to secure a full-time/part-time position. Demonstrated experience in assisting customers with computer and technical issues, coupled with a strong motivation and outstanding time management skills. Possesses a can-do attitude and is committed to delivering exceptional results. Proven ability to collaborate effectively within team environments. Ready to leverage academic background and practical experience to contribute effectively to your organization.
Overview
7
7
years of professional experience
Work History
IT Field Technician/Helpdesk Support Engineer
IMI Solution
Melbourne, Victoria
04.2022 - Current
- Conducted meetings with clients and stakeholders to understand project requirements and deliverables, ensuring alignment with organizational goals.
- Provided helpdesk support by troubleshooting and resolving user issues promptly, maintaining high levels of customer satisfaction.
- Oversaw equipment testing, maintenance, and installation activities, enhancing operational efficiency.
- Provided desktop support services, including software installations, hardware troubleshooting, and system upgrades.
- Analyzed project data and expenditures, optimizing resource allocation.
- Drafted and submitted comprehensive progress reports to superiors and key stakeholders, facilitating informed decision-making and project transparency.
- Conducted remote assessments and diagnoses of technical issues for the company.
Placement Experience
WeBOOST Pty Ltd
Glen Waverley, Melbourne
08.2019 - 01.2021
- Identified and resolved bugs and errors in web applications, enhancing overall product quality and user experience.
- Implemented agile Quality Assurance methodologies tailored to the company's level of agile adoption, fostering improved efficiency and effectiveness in the QA process.
- Established and maintained comprehensive test data sets to support thorough and accurate testing processes.
- Employed a user-centric approach to identify and address issues, considering user experience factors during problem detection and resolution.
- Identified and proposed process improvements across systems, leading to enhanced operational efficiency and performance.
- Demonstrated commitment to adhering to and improving Agile processes, contributing to a culture of continuous improvement within the organization.
- Managed Search Engine Optimization (SEO) processes to improve the organization's visibility and search ranking on Google.
Technical Administrator
WYWK Internet Cafe Melbourne & Beyond Internet Cafe Box Hill
Melbourne, Victoria
09.2017 - 12.2018
- Ensured seamless operation by regularly updating operating systems and efficiently managing third-party software installations.
- Collaborated with external maintenance teams to resolve complex issues, maintaining high uptime rates for customer satisfaction.
- Assembled and configured new computers promptly upon receipt of parts, ensuring optimal performance.
- Demonstrated exceptional cashier and sales assistant skills, consistently meeting or exceeding sales targets through upselling strategies and customer relationship management.
Education
Professional Year - Information Technology -
Performance Education
01.2020
Master of Information Technology - Information Technology
RMIT University
11.2018
Bachelor of Science - Chemistry and material science
Deakin University
11.2018
Bachelor of Science - Environmental Science
Beijing University of Technology
07.2016
Skills
- Proficiency in hardware and software monitoring systems
- Ability to collaborate with cross-functional teams
- Knowledge of cloud-based platforms
- Training and education delivery
- Disaster recovery planning
- System upgrade planning
- File storage system migration
- Customer service skills
- Proficiency in remote desktop support tools
- Ability to work under pressure and meet deadlines
- Strong problem-solving skills
- Communication skills
Timeline
IT Field Technician/Helpdesk Support Engineer
IMI Solution
04.2022 - Current
Placement Experience
WeBOOST Pty Ltd
08.2019 - 01.2021
Technical Administrator
WYWK Internet Cafe Melbourne & Beyond Internet Cafe Box Hill
09.2017 - 12.2018
Professional Year - Information Technology -
Performance Education
Master of Information Technology - Information Technology
RMIT University
Bachelor of Science - Chemistry and material science
Deakin University
Bachelor of Science - Environmental Science
Beijing University of Technology
Similar Profiles
Muhasin PKMuhasin PK
Fullstack Web Developer at Roboquess(Client – IMI KSA)Fullstack Web Developer at Roboquess(Client – IMI KSA)
Erik PeñuelasErik Peñuelas
National - KAM at IMI Precision EngineeringNational - KAM at IMI Precision Engineering
Shane SalisburyShane Salisbury
Ready Mix Driver at IMIReady Mix Driver at IMI