Freda Agyenah
Camperdown,NSW
Summary
After ten years in general dentistry as both an assistant & receptionist I am currently seeking a new, challenging role. I thoroughly enjoy conversing with all types of people, & am most content whilst helping others in any way I can. I'm a quick learner who will always strive to perform work oriented tasks competently & efficiently. With seventeen years of customer service behind me I understand how to treat people whilst getting the job done, all the while exceeding expectations.
Overview
12
12
years of professional experience
Work History
Office Manger & Event Coordinator.
Bendelta.
01.2023 - 11.2023
- On-Boarding/Off-Boarding Team members.
- Office Administration for multiple offices/branches.
- Daily office upkeep.
- Calendar & Travel Management for Founding Director.
- Ad Hoc admin duties as required for Senior staff.
- Assisting Finance with Accounts Payable.
- General stock upkeep of office materials.
- Liaising with External Providers for general maintenance & services.
- Coordinated schedules & timelines for events.
- Brainstormed & implemented creative event concepts & themes, whilst adhering to budget.
- Managed event logistics & operations.
- Performed event coordination for larger parties, bi-fortnightly office & social gatherings.
- Planning & execution of Company Annual Team Retreat for 85pax.
- Developed post-event reports to determine effectiveness of each event.
Dental Assistant/ Receptionist
Haberfield Dental Practice
03.2019 - 12.2022
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitised trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history and vital signs for future reference.
- Scheduled appointments, prepared bills and received payment for dental services.
- Used Dental 4 Windows to document and maintain patient information and health background.
Dental Assistant/Receptionist
Five Dock Dental Clinic
05.2012 - 07.2020
- Efficiently assisted Principal dentist (chair side) in four handed dentistry.
- Organised meetings between dentist’s & product representatives from multiple companies.
- Stock take, & handling for dental & office materials.
- Successfully reduced supply/material costs by 40%.
- Purchasing off all required materials for all four practicing dentists.
- Reconciled all accounts for stock purchases.
- Management of patients files with specific concern to updating medical history & consent to major treatment.
- Excellent customer service from greeting patients to chair side assistance, processing of accounts payable and post care treatment.
- Impeccable handling & sterilisation of all dental equipment/tools.
- Demonstrated efficacy & time management whilst preforming multiple roles whilst smiling.
- Booking and/or rescheduling patients via phone or email.
- Inducting new/temporary staff in their roles.
Education
Certificate of Completion - Event Management.
Centre For Continuing Education
Sydney, NSW07.2023
Certificate of Completion. - Executive Assistant's Course
Centre For Continuing Education
Sydney03.2023
Skills
- Can do attitude
- Punctual
- Reliable
- Efficient
- Adaptable
- Resilient
- Strong work ethic
- Ability to work under pressure
- Friendly customer service
Timeline
Office Manger & Event Coordinator.
Bendelta.
01.2023 - 11.2023
Dental Assistant/ Receptionist
Haberfield Dental Practice
03.2019 - 12.2022
Dental Assistant/Receptionist
Five Dock Dental Clinic
05.2012 - 07.2020
Certificate of Completion - Event Management.
Centre For Continuing Education
Certificate of Completion. - Executive Assistant's Course
Centre For Continuing Education
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