Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
My Background
Generic
Freddie Cronje

Freddie Cronje

Adelaide,SA

Summary

As a seasoned IT professional with a wealth of experience, I have acquired extensive expertise in roles such as project manager and team leadership. Demonstrating a consistent history of successfully delivering projects and cultivating high-performance teams, I bring a unique combination of skills, knowledge, and
leadership capabilities that contribute to the successful execution of projects. Cross-Regional Leadership Experience in managing international project teams across 4 continents with differing time zones.
Highly experienced in adapting communication styles and delivery frameworks to diverse client and cultural contexts.
I have a proven record of maintaining project momentum and client satisfaction across remote and hybrid delivery models for over 5 years.
My commitment to excellence, robust technical proficiency, and effective communication skills position me as a dependable and adaptable leader capable of steering complex IT initiatives towards success. In my capacity as a proficient team leader, I have adeptly steered cross-functional teams to peak performance, fostering a collaborative and inclusive environment where the individual talents of each team member are recognised and nurtured.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Client Operations and Projects Lead

Smoke Customer Intelligence
05.2023 - Current
  • As a Client Operations Lead, I am an instrumental figure in driving client satisfaction and operational efficiency in the Professional Services and Projects Department. Armed with a passion for delivering top-notch client experiences in various Cross-Regional projects on 4 continents, I combine my exceptional leadership skills, process optimisation acumen, and customer-centric approach to ensure seamless and successful interactions between our organisation and valued clients.

Project Manager

Smoke Customer Intelligence
09.2019 - 06.2023
  • As a seasoned project manager, I brought a wealth of experience and expertise to every endeavour I undertook. With a successful track record of leading diverse projects across industries, as well as across continental borders, I was well-versed in orchestrating teams, in person or completely remotely, managing timelines, and ensuring project success from inception to completion. My strategic vision, exceptional problem-solving skills, and ability to navigate complexities made me a highly effective project leader.

Project Manager

Assemble Online
08.2013 - 08.2019
  • Company Overview: Assemble Online specialises in the production of all software development, including native applications, website applications, websites, and internal software development.
  • In the role of a project manager at Assemble Online (Pty) Ltd in Johannesburg, my responsibilities included, but were not limited to: quality assurance, project life-cycle management and scheduling, training, coupled with development/support and technical knowledge, full-cycle software development, involving product SOW, Q&A testing, integration, user documentation, and training. This also entailed functional specification writing, technical specification management, and change requests. Furthermore, I was the direct point of contact for the maintenance of internal and external client relationships.

Junior Environmental Scientist

Golder Associates
06.2013 - 09.2013
  • Company Overview: Golder Associates provides comprehensive civil, geotechnical, and environmental consulting services to a wide range of industries worldwide.
  • I was responsible for baseline information on all reports needed in the rehabilitation and closure department. These included land use plans, closure plans, closure state of environment reports (SoER), visual impact assessments (VIA), technical memorandums, desktop groundwater and surface water studies, and site visits for VIA reporting.

Education

Certification - PRINCE2 Project Management

All About Experts
Johannesburg
09-2015

Bachelor of Science (BSc) - Geography and Environmental Management

University of Johannesburg
01.2012

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Klerksdorp Christian Academy
01.2006

Skills

  • Project Management
  • Team Leadership and Mentorship
  • Clear and Transparent Communication
  • Innovative Problem-Solving
  • Cross-Border / Remote Team Management
  • Client Experience
  • Performance Metrics & KPI Tracking
  • Systems Integration & Implementation
  • SaaS Platform Management
  • Problem Solving & Critical Thinking
  • Agile / Scrum / Kanban
  • Jira, Trello, Asana, MS Project, Confluence, SharePoint

Certification

PRINCE2 2009 Certifications

Languages

English
Native or Bilingual

Timeline

Client Operations and Projects Lead

Smoke Customer Intelligence
05.2023 - Current

Project Manager

Smoke Customer Intelligence
09.2019 - 06.2023

Project Manager

Assemble Online
08.2013 - 08.2019

Junior Environmental Scientist

Golder Associates
06.2013 - 09.2013

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Klerksdorp Christian Academy

Certification - PRINCE2 Project Management

All About Experts

Bachelor of Science (BSc) - Geography and Environmental Management

University of Johannesburg

My Background

Dear Hiring Manager, Growing up in a family deeply rooted in business and mining engineering, my early exposure to the environmental consequences of resource exploitation fueled my passion for environmental science. However, my journey took a turn towards information technology (IT), where I found my niche as an enthusiastic IT project manager. With a decade of experience in the IT industry, my focus for the last four years has been on implementing Software as a Service (SaaS) programmes in complex corporate environments. About two years ago, I was honoured with the promotion to lead the entire Client Enablement team, overseeing all client project rollouts and managing the associated teams. This diversity creates a unique environment for personal and professional growth in a multicultural setting. Australia's stable yet dynamic economy offers a plethora of career opportunities across sectors like technology, healthcare, finance, and education. The emphasis on innovation and entrepreneurship aligns seamlessly with my aspirations for professional development. My analytical mindset and natural leadership skills have been honed throughout my scientific and managerial journey. Starting in a small IT development house, I played a pivotal role in transforming it into a successful global player within six years. After achieving my PRINCE2 certification, I then contributed to streamlining business processes at a SaaS company, where I rose to the position of senior project manager within two years. Currently leading the entire client enablement department, I have successfully implemented over 20 complex programmes and played a crucial role in developing a new team dedicated to ensuring customer satisfaction during onboarding. I am energised by the dynamic and fast growing IT professional landscape and the opportunities it presents. Additionally, I am eager to engage in ongoing professional development, leveraging Australia's rich educational resources and networks to continuously enhance my skill set. My attention to detail, communication prowess, and ability to adapt to various industries position me as a valuable asset in the ever-booming Australian IT space, and I am enthusiastic about the prospect of contributing to its continued success. Sincerely, Freddie Cronje

Freddie Cronje