Freddy Carrero
Pymble
Summary
Support professional with strong technical expertise and problem-solving skills. Adept at diagnosing and resolving complex issues, ensuring seamless system performance. Known for effective team collaboration and adaptability to changing needs. Skilled in troubleshooting, customer support, and software maintenance. Reliable and results-driven with focus on achieving operational excellence.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Support Engineer
Techtel
01.2021 - 01.2025
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Offering technical support - Deployment - Upgrades
- ENPS-Spectra Logic-Vizrt-Telemetrics-TVLogic
Apple Technician
MaxComputing Sydney
01.2021 - 01.2021
Apple Technician
iLove Computers Noosa
01.2021 - 01.2021
- Part of the technical service team, work everyday in troubleshoot, diagnose and solve technical issues hardware and software
- Contributed to increased sales by offering knowledgeable advice on compatible accessories and add-ons for devices.
- Fostering professional growth within the team.
Project Engineer
MacGlobal Services
01.1998 - 01.2020
- Design and deployment of: Network and File services, Stornext, XSAN volumes for SD and HD, NLE stations working with various video codec, standard definition workflow
- In charge of the design and deployment a solution for post- production in High Definition, Supervision of XSAN-Stornext Migration, including Metadata Appliance (M440 and Q series Storage)
- Data Center support and maintenance strategies
- Integration and support services for graphic department 2D and 3D
- Deployment of the Master Control Automation (B4M Fork Automation) including play-out servers, storage, SDI multiplexer, converters, GPI Triggers, DTMF generator, ingest and preview stations
- Design and supervision of the cabling infrastructure deployment, including, Ethernet, Fibre Channel, SDI Audio and Video
- Deploying and upgrading Electronic News Room Systems.
- Offered technical support for business applications such us M365, Google Workplace, MDMs Mosyle and Jamfs.
Education
Bachelor - Business Administration Majoring in IT
Universidad Católica Andrés Bello
Caracas-Venezuela12-1992
Advanced Program Of Telematics Skills
Universidad Católica Andrés Bello
09.2002
Certificate IV in Cybersecurity -
TAFE NSW
NSW12-2024
Skills
- Planning, Problem Solver
- Positive Attitude, Team worker
- Bilingual English/Spanish
- Remote support
- Troubleshooting skills
- Network troubleshooting
- Hardware and software installation
- Technical support
- Incident management
- Technical analysis
Certification
- 1988 Apps Programmer I, II, III, IV INCE, Basic, Cobol, DB, RPG 1989 English CVA 19 levels
- 1990 System Analysis and Design INCE
- 1991 Network Design Workgroup Apple Computer Inc.
- 1997 English Boston School of Modern Languages, Boston, Mass.
- 2000-2002 Network Engineering Keys Institute.
- 2008 Apple Certified Desktop Technician
- 2008 Apple Certified Portable Technician
- 2008 Apple Certified Help Desk Specialist (ACHDS)
- 2008 Apple Certified Technical Coordinator (ACTC)
- 2009 Apple Certified Macintosh Technician
- 2012 B4M/Primestream Fork Automation install/admin.
- 2014 Stornext File System - Allocation and Performance
- 2014 Quantum Stornext Storage Manager administration
- 2014 Quantum Stornext File System administration
- 2019 The Basics of StorNext Connect
- 2019 Stornext Connect Deployment for Service.
- 2021 Working on SalesForce Admin Certification
- 2021 Working on Microsoft 365 Certification
- 2021 Apple Technical Certifications for desktop, portables and mobiles
- 2024 TAFE Certificate IV in Cyber security IV.
Timeline
Support Engineer
Techtel
01.2021 - 01.2025
Apple Technician
MaxComputing Sydney
01.2021 - 01.2021
Apple Technician
iLove Computers Noosa
01.2021 - 01.2021
Project Engineer
MacGlobal Services
01.1998 - 01.2020
Bachelor - Business Administration Majoring in IT
Universidad Católica Andrés Bello
Advanced Program Of Telematics Skills
Universidad Católica Andrés Bello
Certificate IV in Cybersecurity -
TAFE NSW
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