FREDDY LOVETT

Currently employed at Fielders as a Customer Service Pick and Packer, responsible for the accurate preparation and handling of daily inventory and customer orders in a high-volume warehouse environment. My shift begins between 4:00, during which I manage the movement and organization of materials for the day’s workload until 6am. This includes scanning and processing each job individually, locating and arranging products for efficient pickup and customer access.

I operate forklifts and other warehouse equipment to move large and heavy items, including steel gutters, flashings, roof sheets, pallets, and various roofing materials—some exceeding 12 meters in length and significant weight. The role demands a high level of physical stamina, as it involves manual lifting, continuous walking, and direct interaction with truck drivers and tradespeople throughout the day as they collect their orders.

In addition to physical duties, I also handle problem resolution when issues arise, such as damaged goods, incorrect orders, or misplaced inventory within a large-scale warehouse. I take initiative to identify solutions promptly and communicate effectively with customers to ensure their needs are met professionally and efficiently.

Skills Required:

• Forklift operation
• Inventory management
• Shipping and receiving procedures
• Order picking and packing
• Computer skills (e.g., using warehouse management systems, invoicing customer orders and stock organization)
• Operating warehouse machinery
• Loading and unloading trucks
• Physical stamina and strength

• Maintained grounds by trimming, weeding, and general clean-up. Removed weeds, hazards, and debris from common pathways to improve usability.
• Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
• Boosted safety on the property by identifying potential hazards and promptly addressing them.
• Maintained equipment functionality with regular checks, cleaning, and minor repairs as necessary.
• Upheld company reputation by adhering to all safety guidelines and regulations during daily tasks.

• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Increased employee retention through ongoing coaching, support, and recognition initiatives.
• Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
• Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
• Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
• Established a positive work environment, promoting teamwork and open communication among staff members.