Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager

Frederick Brown

Whiporie,NSW

Summary

With a strong work ethic and compassionate personality I offer great communication and professionalism. Excels in high-pressure environments, leveraging exceptional problem-solving skills and teamwork to enhance public safety. Achieved significant improvements in operational efficiency, adaptability and a commitment to excellence with the ability to motivate and develop teams.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Rsa Marshal

Grafton Hotel
02.2024 - Current

Managed safety protocols for inebriated guests while ensuring a secure atmosphere.

Mitigated volatile confrontations through strategic communication.

Ensured removal of intoxicated attendees.

Maintained safety standards through strict adherence to guidelines.

Manager

Whiporie Store
03.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Support Worker

Whispering Gums
03.2022 - 09.2023
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
  • Improved client independence with structured life skills training.
  • Enhanced clients' daily living skills by providing tailored support in activities such as cooking and budgeting.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Supported clients in accessing community resources, enhancing their integration and participation in community activities.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Facilitated psychoeducational classes to help clients develop life skills.

Team Leader

Altus
12.2021 - 04.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.

Operations Manager

Lack Group
02.2020 - 11.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Coordinated roster assignments for more than 200 staff members each day.
  • Coordinated service operations for all company vehicles.

Supervisor

Lack Group
11.2019 - 02.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Team Leader

Lack Group
06.2018 - 11.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Traffic Controller

Lack Group
03.2016 - 05.2018
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.
  • Controlled pedestrian movements to prevent intrusion into work zones.
  • Assisted in minimizing road congestion during peak hours, by effectively managing traffic signals and controlling vehicle movement.
  • Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
  • Directed traffic in construction sites to maintain safe conditions for workers and motorists.
  • Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
  • Updated signage with correct speeds and delay warnings based on daily conditions.
  • Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
  • Worked with foreman to create effective temporary traffic control schemes.
  • Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
  • Improved traffic flow by efficiently coordinating and directing vehicular movements at assigned intersections.
  • Trained new traffic controllers to properly use traffic control devices and apply best practices.
  • Provided timely communication to motorists regarding road closures, detours, or other changes in traffic patterns through electronic message boards and signage placement.
  • Conducted routine maintenance checks on traffic control devices to manage wear and tear.
  • Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
  • Boosted efficiency of traffic flow into parking facilities, coordinating with facility managers.
  • Reduced pedestrian wait times at crossings, optimizing signal timing based on pedestrian flow.
  • Improved traffic flow by efficiently directing vehicles and pedestrians at busy intersections.
  • Supported road maintenance activities, establishing safe zones for workers and machinery.
  • Maintained traffic control plans for proper management of traffic during construction and events.
  • Identified potential safety hazards with audits and recommended improvements based on findings.
  • Improved nighttime visibility and safety by installing and maintaining street lighting.
  • Responded to citizen complaints to address community concerns and maintain public trust.
  • Identified most efficient methods to improve traffic flow by analyzing traffic data.
  • Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
  • Conducted traffic studies to gather data, informing decision-making and traffic management planning.
  • Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
  • Gathered and compiled data from hand count sheets, machine count tapes or radar speed checks and coded data for computer input.
  • Used standard calculations to determine traffic light time settings and speed restrictions based upon area needs and observed driver behaviors.
  • Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.

Chef

The Mexican Yamba
04.2014 - 06.2016
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Upheld stringent food safety regulations, ensuring compliance with all relevant health department guidelines.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
  • Mentored junior chefs in culinary techniques, fostering a collaborative and learning-focused work environment.
  • Fostered culture of sustainability by sourcing ingredients from local farms and suppliers.
  • Spearheaded series of cooking workshops for community, building brand loyalty and engaging with wider audience.
  • Streamlined kitchen operations for increased efficiency, implementing new inventory management system.
  • Boosted team morale and productivity with regular training sessions on culinary techniques and customer service standards.

Education

Commercial Cookery Cert 4 - Cooking

Tafe
Grafton

Skills

  • Incident command
  • Public safety
  • Community engagement
  • Investigation techniques
  • Crisis management
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Team building and development
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Crowd management
  • Relationship building
  • Physical fitness
  • Investigative procedures
  • Task prioritization
  • Surveillance
  • Incident documentation
  • Self motivation
  • Conflict resolution
  • Emergency management
  • Goal setting
  • Traffic monitoring
  • Report writing
  • Problem-solving aptitude
  • First Aid/CPR

Certification

First aid / resuscitation

Responsible service of alcohol

Responsible conduct of gambling

Prepare work zone

Implement traffic control plans

Traffic controller

Cert 4 commercial cookery

Timeline

Rsa Marshal

Grafton Hotel
02.2024 - Current

Manager

Whiporie Store
03.2023 - Current

Support Worker

Whispering Gums
03.2022 - 09.2023

Team Leader

Altus
12.2021 - 04.2022

Operations Manager

Lack Group
02.2020 - 11.2020

Supervisor

Lack Group
11.2019 - 02.2020

Team Leader

Lack Group
06.2018 - 11.2019

Traffic Controller

Lack Group
03.2016 - 05.2018

Chef

The Mexican Yamba
04.2014 - 06.2016

Commercial Cookery Cert 4 - Cooking

Tafe
Frederick Brown