Frederick Edmund Assenheimer
Blackmans Bay,Australia
Summary
Dynamic professional with a strong background in crisis intervention and community outreach, honed through volunteer roles at Lifeline Australia and Kingborough Community Program. Practiced in emotional regulation and client rapport, successfully fostering trust and support for vulnerable individuals. Proven ability to enhance service delivery and build lasting relationships in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Supporter (Volunteer)
Lifeline Australia
01.2025 - Current
- Provide anonymous phone support to callers in crisis using the CARE Framework.
- Trained in emotional regulation, suicide risk assessment, and trauma-informed de-escalation.
- Supporting youth and adult callers experiencing mental health concerns, suicidal ideation, isolation, family conflict, and educational disengagement.
- This role provides opportunities to practice active listening, safety planning, rapport-building, documentation, self-reflection, compassion, respect, self-awareness.
Volunteer Support Worker
Kingborough Community Program
01.2016 - Current
- Provide ongoing social and emotional support to isolated and elderly community members.
- Assist with transport to medical appointments, companionship visits, and light gardening duties.
- Trained in the CLASS Framework to recognise and respond to signs of suicidal ideation in older adults.
- Experienced in building long-term, respectful relationships with vulnerable individuals.
Co-founder & Photographer
Fred and Hannah Photography/Studio Hubert
01.2011 - Current
- Managed all aspects of the business, providing creative and organisational direction, client management, and marketing.
- Developed innovative client relations processes to ensure satisfaction and business growth.
- Lead client interactions, ensuring effective communication and project execution.
- Managed business operations, marketing, and financial planning.
- Worked with a diverse clientele, adapting services to meet their unique needs.
- Built a thriving business from the ground up.
- Enhanced client satisfaction through personalised service and effective solutions.
- Successfully expanded business reach through successful networking, marketing, client retention and innovation utilising traditional and viral marketing strategies.
Youth Soccer Coach (Volunteer)
Sandy Bay Primary School
01.2017 - 12.2017
- Coached students aged 8–12, including mentoring a child with behavioural difficulties.
- Collaborated with parents and teachers to support emotional development and social integration.
- Promoted teamwork, resilience, and respectful communication.
Medical Receptionist
Diamond Dr Medical Practice
01.2009 - 12.2009
- Provided administrative support in a fast-paced medical environment, managing patient scheduling, answering inquiries, and supporting the medical team.
- Managed patient appointments and inquiries.
- Assisted medical staff with daily administrative tasks.
- Ensured smooth day-to-day operations at the practice.
- Maintained professionalism and organization in a high-pressure environment.
- Improved the efficiency of the scheduling system, leading to reduced wait times.
Education
Graduate Diploma in Psychology (Advanced) 4th Year Equiv. - Psychology
University of Adelaide
Adelaide, SA12-2025
Graduate Diploma - Psychology
University of Adelaide
Adelaide, SA08-2024
Associate Degree in Arts - E-media and French
University of Tasmania
Hobart, TAS01.2011
Skills
- Youth mentoring
- Community outreach
- Trauma-informed support
- Person-centred support
- Crisis intervention
- Case coordination
- Collaborative practice
- Client rapport
- Trust-building
- Culturally safe communication
- Inclusive communication
- Emotional regulation
- Conflict resolution
- Organisational skills
- Time management
- Adaptability
- Independent work
- Leadership
- Team collaboration
- Rapport building
- Active listening
- Partnership development
- Verbal and written communication
- Stakeholder communication
- Problem-solving
- Risk management
- Business development
- Visionary leadership
- Reliability
- Business acumen
Hobbies and Interests
- Fitness and Food
- Learning and self-improvement
- Languages and cultural exchange
- Formula 1 and Soccer
- Gardening
- Religious interfaith cohesion
References
- Trish Jay, Volunteer Coordinator, Kingborough Council, (03) 6211 8136
- Hayley Sice, Lifeline 131114 Trainer & Assessor, 0408 123 968
- Troy Crystal, Assistant Director, Europe Division, DFAT, 0434 090 404, troy.crystal@dfat.gov.au
- Carla Johnson, Senior Practitioner, Sexual Assault Service Hobart, 0408 267 867
Affiliations
- Gardening and Cooking
- Nutrition and Exercise
- Reading and Cinephile
- Love for learning and teaching
- Linguistics and philosphy
Languages
English
Full Professional
French
Limited
Portuguese
Limited
Certification
- Drone Pilot with CASA certifide RePL and AROC licences
- WWVP card
- National Criminal Check
References
References available upon request.
Timeline
Crisis Supporter (Volunteer)
Lifeline Australia
01.2025 - Current
Youth Soccer Coach (Volunteer)
Sandy Bay Primary School
01.2017 - 12.2017
Volunteer Support Worker
Kingborough Community Program
01.2016 - Current
Co-founder & Photographer
Fred and Hannah Photography/Studio Hubert
01.2011 - Current
Medical Receptionist
Diamond Dr Medical Practice
01.2009 - 12.2009
Graduate Diploma in Psychology (Advanced) 4th Year Equiv. - Psychology
University of Adelaide
Graduate Diploma - Psychology
University of Adelaide
Associate Degree in Arts - E-media and French
University of Tasmania