Dynamic professional with a strong background in crisis intervention and community outreach, honed through volunteer roles at Lifeline Australia and Kingborough Community Program. Practiced in emotional regulation and client rapport, successfully fostering trust and support for vulnerable individuals. Proven ability to enhance service delivery and build lasting relationships in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Supporter (Volunteer)
Lifeline Australia
01.2025 - Current
Provide anonymous phone support to callers in crisis using the CARE Framework.
Trained in emotional regulation, suicide risk assessment, and trauma-informed de-escalation.
Supporting youth and adult callers experiencing mental health concerns, suicidal ideation, isolation, family conflict, and educational disengagement.
This role provides opportunities to practice active listening, safety planning, rapport-building, documentation, self-reflection, compassion, respect, self-awareness.
Volunteer Support Worker
Kingborough Community Program
01.2016 - Current
Provide ongoing social and emotional support to isolated and elderly community members.
Assist with transport to medical appointments, companionship visits, and light gardening duties.
Trained in the CLASS Framework to recognise and respond to signs of suicidal ideation in older adults.
Experienced in building long-term, respectful relationships with vulnerable individuals.
Co-founder & Photographer
Fred and Hannah Photography/Studio Hubert
01.2011 - Current
Managed all aspects of the business, providing creative and organisational direction, client management, and marketing.
Developed innovative client relations processes to ensure satisfaction and business growth.
Lead client interactions, ensuring effective communication and project execution.
Managed business operations, marketing, and financial planning.
Worked with a diverse clientele, adapting services to meet their unique needs.
Built a thriving business from the ground up.
Enhanced client satisfaction through personalised service and effective solutions.
Successfully expanded business reach through successful networking, marketing, client retention and innovation utilising traditional and viral marketing strategies.
Youth Soccer Coach (Volunteer)
Sandy Bay Primary School
01.2017 - 12.2017
Coached students aged 8–12, including mentoring a child with behavioural difficulties.
Collaborated with parents and teachers to support emotional development and social integration.
Promoted teamwork, resilience, and respectful communication.
Medical Receptionist
Diamond Dr Medical Practice
01.2009 - 12.2009
Provided administrative support in a fast-paced medical environment, managing patient scheduling, answering inquiries, and supporting the medical team.
Managed patient appointments and inquiries.
Assisted medical staff with daily administrative tasks.
Ensured smooth day-to-day operations at the practice.
Maintained professionalism and organization in a high-pressure environment.
Improved the efficiency of the scheduling system, leading to reduced wait times.
Education
Graduate Diploma in Psychology (Advanced) 4th Year Equiv. - Psychology