Frederick Finch. 18
MELBOURNE,VIC
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Mid City Hotel. Proven ability to manage reservations and resolve guest complaints effectively, ensuring satisfaction. Recognized for attention to detail and teamwork, consistently delivering high-quality service in fast-paced environments. Despite being 18 years old, my maturity and unwavering determination to not only provide adequate work, but also able to satisfy customers.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Receptionist
Mid City Hotel
Ballarat Central, VIC
12.2023 - 01.2026
- Greeted guests warmly and provided check-in assistance efficiently.
- Managed phone calls and directed inquiries to appropriate departments promptly.
- Scheduled reservations and maintained accurate booking records consistently.
- Handled guest complaints with professionalism, ensuring a positive experience.
Hotel Waiter
Mid City Hotel
Ballarat Central, VIC
01.2024 - 01.2026
- Supplied beverages and meals to customers in the Aureate restaurant
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Provided attentive service to guests during meal periods and events.
- Assisted in menu presentation and explained daily specials to patrons.
- Maintained cleanliness and organization of dining areas throughout shifts.
Front of House Employee
McDonald's
Ballarat Central, VIC
09.2022 - 12.2023
- Provided exceptional customer service in a fast-paced restaurant environment.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas.
- Was promoted to crew coach in my first 4 months
Education
Bachelor of Commerce - Accounting And Finance
University of Melbourne
Melbourne Parkville , VIC 02.2026 - 02.2026
Ballarat Clarendon College
Ballarat Central, VICSkills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Event coordination
- Phone etiquette
- Attention to detail
- Punctuality and reliability
- Strong work ethic
- Problem-solving
- Waitstaff etiquette
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Accomplishments
- Best and fairest playing for North Ballarat while captaining the team and leading them to finals footy.
- 3 time basketball grand final winner
- State swimmer
- State chess player
References
References available upon request.
Timeline
Bachelor of Commerce - Accounting And Finance
University of Melbourne
02.2026 - 02.2026
Hotel Waiter
Mid City Hotel
01.2024 - 01.2026
Receptionist
Mid City Hotel
12.2023 - 01.2026
Front of House Employee
McDonald's
09.2022 - 12.2023
Ballarat Clarendon College