Frederick Hemara
10 Woodville Street Balwyn North,VIC
Summary
Competent Duty Manager effective at handling Type operations in fast-paced, high-volume environments. Veteran of Industry and skilled in managing people, projects and administrative operations. Offering Number years of experience and dedication to business success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Duty Manager
The Kent Hotel
02.2018 - 12.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
Assistant Manager
Camus Restaurant
11.2016 - 12.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Floor Supervisor
Saigon Sally
04.2014 - 10.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Owner/Operator
Miss Fitzy’s Restaurant,Bar.
09.2013 - 01.2014
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
Restaurant Manager
Dandelion
12.2011 - 08.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
School Certificate. - Multi-/Interdisciplinary Studies
St Stephens
Bombay Hills,Sth Auckland,NZ01.1982
Skills
- Process Optimization
- KPI Monitoring
- Staff Training
- Service Management
Additional Information
An additional footnote for potential employment.
Experienced,with a number of years in the hospitality industry.
Excellent work ethic.
Extremely reliable.
Well presented.
Trustworthy.
Attention to detail.
Timeline
Duty Manager
The Kent Hotel
02.2018 - 12.2022
Assistant Manager
Camus Restaurant
11.2016 - 12.2017
Floor Supervisor
Saigon Sally
04.2014 - 10.2016
Owner/Operator
Miss Fitzy’s Restaurant,Bar.
09.2013 - 01.2014
Restaurant Manager
Dandelion
12.2011 - 08.2013
School Certificate. - Multi-/Interdisciplinary Studies
St Stephens
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