Frederick Sexton Heitia
Sydney
Summary
Dynamic sales professional with a proven track record at Raisers Hub, excelling in sales strategies and customer assistance. Successfully built strong client relationships and consistently exceeded quotas. Skilled in proposal development and objection handling, demonstrating both persuasive communication and a commitment to client satisfaction.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Sales Agent
Raisers Hub
09.2024 - 08.2025
- Assisted call-in customers with questions and orders.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Company Owner
Moving and Grooving
02.2022 - 06.2024
- Built loyal account base and long-term business relationships with accounts.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Representative
The Smart Group
03.2018 - 02.2022
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
No Degree - Myotherapy
ACFB
Melbourne, VIC03-2027
Associate of Arts - Fashion And Textiles
RMIT University
Melbourne, VIC03-2016
Skills
- Sales follow-up
- Proposal development
- Call control
- Objection handling
- Customer assistance
- Sales strategies
- Upselling strategies
- Sales pipeline management
Timeline
Sales Agent
Raisers Hub
09.2024 - 08.2025
Company Owner
Moving and Grooving
02.2022 - 06.2024
Customer Service Representative
The Smart Group
03.2018 - 02.2022
No Degree - Myotherapy
ACFB
Associate of Arts - Fashion And Textiles
RMIT University
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