Fredrica Kelep
Brisbane,Australia
Summary
Experienced IT professional with a robust background in IT Service Delivery and auditing, with foundational experience in cyber security, aspiring to build a focused career in the Cyber and governance domain. Currently pursuing a foundational certification in Cyber Security with ISC2, I believe my skillset and experience gives me the advantage to take on the role and responsibilities that are required to perform in the role of Threat Response Analyst.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT League Support Officer
RSL Queensland
Fortitude Valley
04.2025 - Current
- Facilitated and coordinated the rollout and replacement of 140 Subbranch network devices including the installation of new Cisco firewalls and wireless access points.
- Provide comprehensive IT Service delivery to the RSL Subbranch including facilitating for on/ off boardings, user account management, software and hardware management life cycle.
- Ensure all user support and operational assistance is delivered in alignment with the organisation's security standards and expectations.
- RSL Queensland's core mission is to provide care, commemoration, and camaraderie to veterans and their families, helping them live with dignity and respect RSL Queensland. It supports veterans across all stages-from enlistment and service, through transition, to life after Defence.
It Support Analyst
Hastings Deering
Archerfield
04.2019 - 03.2025
- Provide Level 2 support for Azure, Active Directory, and Office 365 environments, managing user accounts, permissions, and group policies to ensure secure, efficient operations.
- Handle incident response and troubleshooting.
- Undertake device management administration, hardware and software testing, and configuration for a range of devices.
- Create, modify, and deactivate user accounts.
- Support the implementation of multi-factor authentication (MFA).
- Administer Intune and Citrix environments for remote work setups, managing device enrollments and configurations to support client mobility and security needs.
- Document processes and publish them in the knowledge base.
- Build relationships with colleagues across the business, supporting them and promoting a collaborative culture.
- Leading Caterpillar dealer network headquartered in Brisbane, Queensland.
Cyber Security Analyst - Secondment
Sime Darby Industrial
Archerfield
06.2024 - 12.2024
- Coordinate and drive departmental workshops in the development of Sime Darby's Cyber Security incident response framework.
- Conduct risk assessments on solutions used by the teams within the Digital and IT Department.
- Facilitated risk reviews and governance audits, ensuring compliance with regulatory and organizational requirements.
- Built strong relationships and liaised with vendors and stakeholders to promote effective risk management practices and achieve program deliverables.
Onsite Support Technician
CGI
Brisbane City
03.2017 - 04.2019
- Company Overview: Collaborated with a fast-paced MSP team, effectively prioritizing multiple tickets and tasks to meet changing client needs.
- Managed hardware issues, including coordinating warranty jobs with hardware vendors.
- Managed software installation via SCCM or manual installation.
- Developed and maintained positive client relationships, ensuring high satisfaction with a customer-first approach in all interactions.
- Provided on-call support for VIPs.
- Management SOC alerts for desktops, by way of investigating triggers and eliminating potential security threats on devices.
- Collaborated with a fast-paced MSP team, effectively prioritizing multiple tickets and tasks to meet changing client needs.
Technical Support Engineer
Tatts Group
Albion
11.2011 - 03.2017
- Provide level 1 and 2 technical support.
- Share knowledge, foster friendships, and develop professional relationships with key stakeholders.
- Support your peers and leaders, motivate each other towards individual and team goals.
- Encourage group values.
- Support technical operations during critical or major incidents and special events as required.
- Provide on-call technical support to staff members.
- Identify process improvement areas.
- Experience with networking tasks, including router, switch, and firewall setup and troubleshooting, enhancing client network stability and performance.
- System monitoring via SCOM.
Education
Bachelor's - business information systems
Southern Cross University
Diploma - IT Networking
TAFE Queensland
Skills
- IT service delivery
- User account management
- Incident response
- Cybersecurity measures
- Network troubleshooting
- Azure administration
Websites
Certification
- Microsoft MS-500 Identity and Access Management
- Agile Fundamentals
- ITILv4 Foundation
Accomplishments
- Meeting Rooms refresh and standardization project for Hastings Deering., 2024, Facilitated and coordinated the replacement of existing Logitech VC equipment to updated models.
- Implementation of Cyber Security Ransomware playbook., 2024, Coordinated workshops and facilitated for the building of Sime Darby's ransomware playbook.
- Implementation of Cyber Security Incident Framework Sime Darby., 2024, Coordinated the engagement of internal stakeholders and external vendor Orro in the building and eventual publication of Sime Darby's Cyber Security Incident Framework.
- Tatts Group Floor Switch Migration project., Served as a project resource on the Tatts Group floor switch migration, patching network devices in the server room and wall ports across multiple floors of the Albion office, ensuring a seamless transition with minimal disruption.
Timeline
IT League Support Officer
RSL Queensland
04.2025 - Current
Cyber Security Analyst - Secondment
Sime Darby Industrial
06.2024 - 12.2024
It Support Analyst
Hastings Deering
04.2019 - 03.2025
Onsite Support Technician
CGI
03.2017 - 04.2019
Technical Support Engineer
Tatts Group
11.2011 - 03.2017
Bachelor's - business information systems
Southern Cross University
Diploma - IT Networking
TAFE Queensland
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