Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Fredy Andres Casas

Sydney,NSW

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

18
18
years of professional experience

Work History

Shift Leader

guzman y gomez mexican restaurant
Sydney
06.2014 - Current
  • Delivered exceptional customer service while maintaining positive demeanor throughout shifts.
  • Handled customer inquiries promptly, providing accurate information on menu items and promotions.
  • Assisted in training new employees on operational procedures and best practices.
  • Communicated staffing needs and operational issues effectively with other departments.
  • Delegated tasks to employees, ensuring accountability and completion of activities.

Event Assistant

ACES human resources
06.2021 - 01.2024
  • Coordinated event planning and execution by scheduling vendors and securing venues.
  • Collaborated with security personnel to mitigate safety concerns during events.
  • Delivered customer service support before, during, and after events to enhance attendee experience.

Tour Guide

impulsetravel
Bogota, Bogota
10.2007 - 01.2010
  • Researched new destinations and attractions to enhance existing itineraries.
  • Created customized tour packages tailored to customer preferences.
  • Planned itineraries based on weather forecasts and tour durations.
  • Managed customer inquiries and resolved issues promptly to ensure satisfaction.

Education

Diploma - Marketing

Australian Pacific College
06-2013

Bachelor of Professional Studies - Graphic Design

Ceart
Bogota,colombia
12-2008

Skills

  • Customer service and advising
  • Itinerary and travel planning
  • Market research and analysis
  • Networking and relationship building
  • Cultural awareness and sensitivity
  • Language proficiency and geography
  • Social media management

Languages

English
Professional
Spanish
Professional

Custom

  • I have been traveling around the world in more than 50 countries, and I have more than 10 years of expertise in planning and coordinating travel experiences always doing the tineraries, booking flights, hotels, tours, and transportation

Timeline

Event Assistant

ACES human resources
06.2021 - 01.2024

Shift Leader

guzman y gomez mexican restaurant
06.2014 - Current

Tour Guide

impulsetravel
10.2007 - 01.2010

Diploma - Marketing

Australian Pacific College

Bachelor of Professional Studies - Graphic Design

Ceart

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Fredy Andres Casas