Freedom Kidwell
Melton South
Summary
A Dynamic Team Leader with a proven track record at Primary Connect, excelling in team motivation and performance improvement. Spearheaded training programs that enhanced onboarding and upskill, resulting in new leaders and Team members joining iur team. Adept at conflict resolution and strategic planning, fostering a collaborative environment that drove continuous improvement and support throughout the network. Continuously leading a Team driven environment with goals, motivation and drive.
Overview
3
3
years of professional experience
Work History
Team Leader
Primary Connect
07.2022 - Current
- Led team in daily operations, ensuring adherence to safety protocols and efficiency standards.
- Developed training programs for new staff, enhancing onboarding process and skill acquisition.
- Streamlined workflow processes, resulting in improved productivity and reduced operational delays.
- Coordinated inventory management, optimizing stock levels to meet demand while minimizing waste.
- Mentored junior team members, fostering a collaborative environment and promoting professional growth.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Analyzed operational data to identify trends and inform strategic decision-making for resource allocation.
- Enhanced communication channels within the team, improving information flow and project coordination.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Developed and executed training programs that significantly improved team skills and morale.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
Certificate 3 in Warehousing And Logistics
Melbourne Institute of Technology
Melbourne, Victoria, VICSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Work planning
- Performance improvement
- Complex Problem-solving
- Goal setting
- Analytical thinking
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Mentoring
- Daily workflow improvement
- Leading team meetings
- Safety
- Relationship building
- Safety processes and procedures
- Staff education and training
- Process improvement
- Team building
- Coaching
- Flexible schedule
- Issue resolution
- Complaint resolution
- Shift scheduling
- Giving constructive feedback
- Evaluating employee work
- Team Check-ins
- Performance evaluations
- Influencing skills
- Technical support
- Feedback delivery
- Onboarding and orientation
- Expectation setting
- Verbal and written communication
- Deadline management
- Employee training
- Task delegation
- Strategic planning
- Workflow management
- Project management
- Risk management
- Program development
- Budget management
- Change management
- Leadership
- Team assessment
- Time management
- Multitasking
- Multitasking Abilities
- Decision-making
- Active listening
- Excellent communication
- Written communication
- Idea development and brainstorming
- Project planning
- Data analysis
- Teamwork
- Problem-solving abilities
- Reliability
- Team collaboration
- Team leadership
- Effective communication
Timeline
Team Leader
Primary Connect
07.2022 - Current
Certificate 3 in Warehousing And Logistics
Melbourne Institute of Technology