Summary
Overview
Work History
Education
Skills
Languages
Character Referees
Timeline
Generic

Freedom LOWE

Summary

An accomplished individual with a diverse educational background, l completed high school in year 10 and earned a diploma as a graduate in TAFE. Known for delivering high-quality results with minimal supervision, l bring a unique blend of independence, energy and creativity to any role. My dynamic personality, coupled with a passion for innovation, makes me a fun and outgoing individual.

Overview

9
9
years of professional experience

Work History

Supervisor/Arcade Attendant/Merchandise

KOKO AMUSEMENT
03.2022 - 11.2023
  • Supervise, train, and motivate staff members to provide exceptional customer service.
  • Oversee the day-to-day operations of the arcade, ensuring all games are operational and well-maintained.
  • Monitor and manage inventory levels for prize redemption items, placing orders as needed.
  • Collaborate with maintenance staff to address and resolve technical issues promptly.
  • Resolve customer inquiries, complaints, and escalations with professionalism and efficiency.
  • Assist staff members in providing game instructions and addressing customer needs.
  • Maintain cleanliness and orderliness of the arcade area, including game machines and surrounding spaces.

Security Operator

GLAD GROUP SECURITY/ NATIONAL COMMUNICATIONS CENTRE (NOC)
11.2022 - 09.2023
  • Perform all tasks and duties independently.
  • Answer phone calls, screen and forward phone calls, provide information and take messages.
  • Transferred calls from contractors and customers accordingly, and provided technical support when necessary.
  • Collect, sort, distribute and prepare emails, messages and courier deliveries.
  • File and maintain records.

Bartending/Waitress and Quality Assurance

SAINT MARYS LEAGUES CLUB
11.2020 - 10.2021
  • Greet customers warmly and provide excellent customer service throughout their visit.
  • Take and process customer orders accurately and efficiently, offering recommendations as needed.
  • Handle customer inquiries and concerns professionally, aiming for swift resolution.
  • Prepare a diverse range of beverages, including coffee, tea, and specialty drinks, following standardized recipes.
  • Ensure the quality and presentation of all beverages and food items, maintaining a high standard of excellence.
  • Keep abreast of menu changes and promotions to inform customers effectively.
  • Kept the bar area safe, clean and well-stocked throughout each working shift.
  • Check guests for proper identification and serve alcoholic beverages to guests according to federal, state, local and company laws and regulations.
  • Collect and process payments from guests processing credit and debit cards.
  • Stock and maintain the bar to include beer, wine, spirits, straws and stirrers, condiments, glassware, ice and produce.
  • Perform all side duties such as cleaning, garnish preparation, and stocking.

Lifeguard and Cafe Assistant

ST MARYS AND PENRITH RIPPLES
10.2017 - 03.2021
  • Cashiering end-of-day sales.
  • Inventory and stocktake.
  • Complete orders each shift with a focus on quality and efficiency.
  • Followed set recipes and health standards.
  • Maintain a clean work environment.
  • Opening and Closing the cafe.
  • Providing first aid to patrons.
  • Preventing injuries by minimizing or eliminating hazardous situations or behaviours.
  • Enforcing facility rules and regulations and educating patrons about them.
  • Monitoring the pool facilities for potential hazards or unsafe conditions for the public and the local community.
  • Training and assisting new employees.
  • Managing and resolving customer complaints.

Cruise Attendant

ABERCROMBIE & KENT JOURNEY, OPT and White Bay
07.2018 - 02.2020
  • Greet passengers warmly upon embarkation and assist with luggage and directions.
  • Crowd control.
  • Assisting those with a disability and of age population
  • Managing and resolving customer complaints.
  • Explaining how their expenses work.
  • Checking ID's such as licenses, Passports and Medicare cards to see if it's correct as the details they enter as well as making sure the dates aren't expired.
  • Be a point of contact for guests, addressing inquiries, and ensuring their needs are met throughout the cruise.
  • Keep updated on cruise itineraries, changes, and relevant announcements to assist passengers effectively.
  • Be adaptable to varying schedules, including shifts, and assist in different areas of responsibility as needed.

Sales Assistant

BAKERS DELIGHT
03.2015 - 04.2017
  • Perform all tasks and duties independently.
  • Customer service.
  • Cashiering end-of-day sales.
  • Inventory and stocktake.
  • Store housekeeping.
  • Closing store.
  • Training and assisting new employees.
  • Managing and resolving customer complaints.

Education

EARLY CHILDHOOD AND EDUCATION III -

NIRIMBA TAFE
01.2022

TRAVEL & TOURISM CERT III -

BLACKTOWN TAFE
01.2018

TRAVEL CERT IV -

BLACKTOWN TAFE
01.2018

YEAR 10 CERTIFICATE -

ST ANDREWS COLLEGE
01.2017

Skills

  • Strong customer service
  • Team Player Initiative
  • Leadership
  • First Aid & Pulmonary Resuscitation
  • Cash handling
  • Literacy Skills
  • Surf & Rescue
  • Numeracy
  • Time Management
  • Reliable
  • Working with Children
  • Excellent Communication
  • Multitasking Ability
  • Creativity
  • Problem Solving
  • Teamwork
  • Team Leadership

Languages

ENGLISH
Native or Bilingual
JAPANESE
Limited Working

Character Referees

  • KOKO Amusement Manager

Ishraq Zubair - Phone: : 0481748227

  • KOKO Amusement Assistant Manager

Ryan Ruiz - Phone: 0415086383

  • Glad Group Security

Byron Lizano - Phone: 0439433012

  • Ripples Leisure Centre Duty Manager

James Taurua - Phone: 0420426182

  • Ripples Leisure Centre Duty Manager

Brendon Mulder - Phone: 0414720972

Timeline

Security Operator

GLAD GROUP SECURITY/ NATIONAL COMMUNICATIONS CENTRE (NOC)
11.2022 - 09.2023

Supervisor/Arcade Attendant/Merchandise

KOKO AMUSEMENT
03.2022 - 11.2023

Bartending/Waitress and Quality Assurance

SAINT MARYS LEAGUES CLUB
11.2020 - 10.2021

Cruise Attendant

ABERCROMBIE & KENT JOURNEY, OPT and White Bay
07.2018 - 02.2020

Lifeguard and Cafe Assistant

ST MARYS AND PENRITH RIPPLES
10.2017 - 03.2021

Sales Assistant

BAKERS DELIGHT
03.2015 - 04.2017

EARLY CHILDHOOD AND EDUCATION III -

NIRIMBA TAFE

TRAVEL & TOURISM CERT III -

BLACKTOWN TAFE

TRAVEL CERT IV -

BLACKTOWN TAFE

YEAR 10 CERTIFICATE -

ST ANDREWS COLLEGE

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