Freja Halvarsson
Kyneton,Australia
Summary
Experienced university student with a background in retail and hospitality. Known for delivering excellent customer service and working well both independently and as part of a team. Ambitious individual with a strong determination to achieve goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Pizza & Wine Club
Kyneton , VIC
01.2023 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered food in a timely fashion while adhering to speed limits and other traffic regulations.
FIRST AID ATTENDANT
Music Festivals
Melbourne , Australia
04.2018 - Current
- Kept up with continuing education requirements to maintain certification
- Conveyed information about conditions and field treatments given to medical facility staff
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of injured persons or to receive instructions for further treatment
- Learned new techniques to better serve patients' needs
- Prioritized medical procedures based on severity of concern and available resources
- Maintained energy and enthusiasm in fast-paced environment
- Worked flexible hours; night, weekend, and holiday shifts
- Offered friendly and efficient service to customers, handled challenging situations with ease.
RETAIL SALES ASSISTANT
BWS
Altona & Toorak , Australia
08.2020 - 01.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register operations using POS system and processed sales and returns
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, fridges and cool rooms with latest merchandise and changed signage to promote special items
- Upsold customers from shelf to premium brands to help boost sales
- Confirmed customers' ages for alcohol service and company ID25 policy.
RETAIL SALES ASSISTANT
The Reject Shop
Brandon Park , Australia
07.2019 - 12.2021
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Managed cash register operations using POS system and processed sales and returns
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Maintained current store, product and promotional knowledge to drive consistent sales
- Assisted in training new staff to develop excellent product knowledge.
WAITRESS AND BARTENDER
Donkey Knyeton
Kyneton , Australia
08.2018 - 10.2020
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences
- Increased sales of high margin menu items through effective upselling
- Operated POS terminals to input orders, split bills and calculate totals.
ATTENDANT
Woodend Kitchen
Woodend , Australia
08.2016 - 02.2018
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Maintained cleanliness, neatness and organization of customer and kitchen areas
- Answered customers' questions and addressed problems and complaints in person and via phone
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
- Minimized customer wait times by taking and filling large volume of orders each day
- Prepared salads to assist kitchen staff
- Prepared and served coffee, espresso drinks, blended coffees and teas.
OFFICE ASSISTANT (WORK EXPERIENCE)
CPA Australia
Melboune , Australia
03.2015 - 01.2017
- Wiped data from hard drives
- Deployed images from USB drives (offline) onto hard drives
- Installed programs onto laptops
- Proofread and made alterations to instructional handbooks for new employees.
DATA ENTRY CLERK
CPA Australia
Melbourne , Australia
12.2015 - 07.2016
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements
- Communicated with coworkers regarding deadlines and project milestones
- Used data input interface to transcribe information from physical source documents into databases
- Reviewed and updated account information in company computer system
- Proofread documents and edited materials to correct grammar and spelling mistakes
- Redacted sensitive information from documents and files.
Education
Bachelor of Science - Physiology
Monash University
Melbourne, VIC01-2025
Bachelor of Arts - Criminology
Monash University
Melbourne, VIC01-2025
High School Diploma -
Sacred Heart College Kyneton
Kyneton, VIC12.2017
Skills
- Engaging with Diverse Customers
- Safety and Cleanliness Standards
- Building Customer Relationships and Loyalty
- Strong Communication and Interpersonal Skills
- Detail-Oriented
- Brand Promotion
- Data entry - 65 words per minute
- Meeting Sales Goals
- Payment Collection
- Safe Driving
- Complex Problem-Solving
- Exceptional written and verbal communication skills
Certification
- First Aid and CPR
- Responsible Service of Alcohol
Accomplishments
- Achieved high distinctions in criminology and theatre assignments and overall units
- Collaborated with a cast and crew of 40+ students in the Monash performance 'Body Horror' as a performer and makeup artist
Languages
- Native speaker of both English and Swedish
- Fluent professionally in French
References
Andrew Piefke, First Aid Manager, 0459 560 745, Jennifer Russo, 0415 860 917
Hobbies and Interests
- Crochet and other fibre crafts
- Reading
- Writing
Languages
English
Native/ Bilingual
Swedish
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Delivery Driver
Pizza & Wine Club
01.2023 - Current
RETAIL SALES ASSISTANT
BWS
08.2020 - 01.2023
RETAIL SALES ASSISTANT
The Reject Shop
07.2019 - 12.2021
WAITRESS AND BARTENDER
Donkey Knyeton
08.2018 - 10.2020
FIRST AID ATTENDANT
Music Festivals
04.2018 - Current
ATTENDANT
Woodend Kitchen
08.2016 - 02.2018
DATA ENTRY CLERK
CPA Australia
12.2015 - 07.2016
OFFICE ASSISTANT (WORK EXPERIENCE)
CPA Australia
03.2015 - 01.2017
- First Aid and CPR
- Responsible Service of Alcohol
Bachelor of Science - Physiology
Monash University
Bachelor of Arts - Criminology
Monash University
High School Diploma -
Sacred Heart College Kyneton
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