Frenz Muis
Brisbane,QLD
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in mentoring new hires and ensuring exceptional guest experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Team Leader
restaurant bordeaux
Naarden, Noord-Holland
08.2024 - 10.2025
- Resolved customer complaints in a professional manner while maintaining company standards of quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked with management to coordinate special functions and events.
- Delivered exceptional customer service to enhance guest experiences.
Service Worker
La Ruelle
Weesp, Noord-Holland
04.2019 - 10.2023
- Maintained cleanliness and organization in service areas and dining spaces.
- Collaborated with team members to ensure efficient service delivery.
- Maintained cleanliness of work area at all times by sweeping, dusting, mopping floors.
- Maintained up-to-date knowledge of company's products and services.
- Maintained a high level of professionalism at all times while interacting with customers.
Education
Hotelmanagment And Hospitality MBO 4 - Hotelmanagment And Hospitality
ROC Amsterdam
Amsterdam 07-2024
Skills
- Customer service
- Team leadership
- Event coordination
- Employee training
- Operational management
- Coaching techniques
- Upselling techniques
- Wine history
- Problem solving
- Customer relationship management
Languages
Dutch
Native/ Bilingual
English
Full Professional
German
Limited
References
References available upon request.
Timeline
Restaurant Team Leader
restaurant bordeaux
08.2024 - 10.2025
Service Worker
La Ruelle
04.2019 - 10.2023
Hotelmanagment And Hospitality MBO 4 - Hotelmanagment And Hospitality
ROC Amsterdam