Freshta Mousavi
Endeavour Hills,VIC
Summary
A highly motivated and hardworking individual with experience in food service, retail, and education, seeking opportunities to challenge myself, expand my skills, and continue my professional growth. Known for exceptional customer service, teamwork, and dedication, I aim to contribute positively to any role while maintaining a strong work ethic.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Tanya Tedesco
Mama's BBQ Chicken And Sala Bar - Endeavour Hills
10.2024 - Current
- In charge of order taking, both in person and over the phone.
- Responsible for preparing especial event caterings such as Charismas, Birthdays, Easter Sundays, Father and Mothers Days.
- Trained new staff members.
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Provided menu recommendations, enhancing customer satisfaction and engagement.
- Assisted kitchen staff to coordinate food orders and special requests effectively.
Multicultural Education Aide & Inclusion
Gleneagles Secondary College
02.2023 - Current
- Assist with multicultural education initiatives, supporting linguistically and culturally diverse students in an inclusive learning environment.
- Facilitate communication and help bridge gaps between students, teachers, and parents.
- Provide academic and emotional support to students from various cultural backgrounds.
- Exam supervision.
- Individual tutoring for students in need of further support during lunchtime and after school hours.
Customer Service/Store assistance
Chiken'Dish – Hallam – Customer Service
11.2022 - 12.2023
- Maintained restaurant cleanliness and organization, ensuring a pleasant customer service experience.
- Food preparation, and beverages.
- Taking phone and in-person calls.
Manager
Dorakhshan Supermarket– Dandenong – Retail
12.2021 - 09.2022
- Managed daily operations, including staff scheduling, customer service, and inventory management.
- Trained and supervised team members, ensuring high levels of customer satisfaction and operational efficiency.
- Handled customer inquiries, complaints, and concerns, resolving issues in a professional and timely manner.
Waitress/Customer Service
Addiction Restaurant
06.2021 - 08.2021
- Provided exceptional customer service in a fast-paced restaurant environment.
- Memorized menu items and offered menu recommendations to enhance the dining experience.
- Worked closely with kitchen staff to ensure timely food preparation and delivery.
Education
Bachelor of Arts - Criminology
Monash University
10-2026
Extension Studies – Bachelor of Law -
Deakin University
01.2023
Skills
- Problem-Solving: Quick to assess challenges and develop practical solutions
- Time Management: Able to prioritize tasks and maintain punctuality and excellent attendance
- Classroom & Event Management: Experienced in leading groups, managing classroom settings, and organizing school events
- Adaptability & Learning: Eager to learn new skills and adapt to different work environments
- Customer Service: Exceptional interpersonal skills, always maintaining professionalism in diverse situations
Availability
- Monday, Wednesday and Friday - 4:30pm on ward
- Tuesday 9am - 2pm
- Thursday 12pm on ward
- Weekend: All day
- Public holiday: Available
Language
English
Dari
Persian
Hazaragi
Timeline
Restaurant Waiter
Tanya Tedesco
10.2024 - Current
Multicultural Education Aide & Inclusion
Gleneagles Secondary College
02.2023 - Current
Customer Service/Store assistance
Chiken'Dish – Hallam – Customer Service
11.2022 - 12.2023
Manager
Dorakhshan Supermarket– Dandenong – Retail
12.2021 - 09.2022
Waitress/Customer Service
Addiction Restaurant
06.2021 - 08.2021
Bachelor of Arts - Criminology
Monash University
Extension Studies – Bachelor of Law -
Deakin University