Freya Armstrong
Canberra
Summary
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Manager
Briscola Italian
Canberra
06.2023 - Current
- Implemented inventory management systems to optimize efficiency and maintained availability of stock.
- Coordinated with kitchen staff to streamline food preparation and improve service speed.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Managed scheduling and resource allocation to ensure optimal staffing during peak hours.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Team Member
Raiders Club
Canberra
08.2022 - 10.2023
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Served high customer volumes during special events, nights, and weekends
Team Member
KFC
Canberra
07.2020 - 11.2022
- Assisted in training new staff on operational procedures and customer service protocols.
- Led initiatives to optimize workflow efficiency, enhancing overall team productivity and morale.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Reduced customer wait times by quickly operating customer window and sales register.
Education
Marketing Communication
University of Canberra
Canberra11-2026
Skills
- Operations Management
- Marketing Communication
- Scheduling and planning
- Concise decision-making
- Customer relations
- Mail handling
Certification
- Certificate II Business Administration Nov 2022
- Administrative use of Microsoft platforms, Word and Excel
Timeline
Floor Manager
Briscola Italian
06.2023 - Current
Team Member
Raiders Club
08.2022 - 10.2023
Team Member
KFC
07.2020 - 11.2022
Marketing Communication
University of Canberra